
Operations Service Delivery Lead
1 week ago
Service Delivery Manager
We're seeking a proactive and commercially savvy professional to manage service delivery across a portfolio of clients.
You'll play a pivotal role in coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value.
Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
Manage work orders, project coordination, and contracts
Facilitate regular client meetings and maintain effective communication strategies
Oversee incident management, compliance, and reporting activities
Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
Identify opportunities for upsells, renewals, and service enhancements
The ideal candidate is a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments.
Demonstrated experience in managing professional services delivery across multiple clients
Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
Skilled in stakeholder engagement, issue resolution, and continuous improvement
Tertiary qualification in Business, Technology, or a related field
Certifications in ITIL, PMP, or Agile (preferred)
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