Operations Delivery Lead

We invest time in our people and help them chart their own career trajectory
- Be part of high performing team with a great team culture
- We prioritise respect for each other, our customers, communities & stakeholders

**The world's biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at
**Powershop,** which is part of Shell Energy Australia - will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA. The energy our customers use is certified carbon neutral under the government's Climate Active Carbon Neutral Standard.

Alongside Shell Energy and our community we're supporting the transition to net-zero emissions. Powering lives and livelihoods through products and activities, and by supporting an inclusive society.

**Lead the change, from the frontline**

As a valued member of our Commercial team, the
**Operations Delivery Lead - Field Services **will work closely with the Head of Operations and across the business to mobilise operations to support innovative new solutions.

Based in
**Melbourne**, this role requires a motivated, hands-on business all-rounder with the ability to deliver operational processes and capability to ensure the innovative new solutions can be launched in the residential and SME customer segments. This role has a strong focus on working with field service providers such as hardware installation partners to ensure distributed energy assets are managed and installed to support the customer offering.

**What you'll bring**

With respect, integrity and honesty, you will:

- Be responsible for the initial design and development of operational processes and procedures to support innovative new solutions. This includes:

- Order management and fulfilment of distributed energy assets e.g., batteries, solar panels, meters etc;
- Installation, maintenance and removal of meters and distributed energy assets, installed at a customers' sites to support innovative offerings;
- Liaise with third party service providers such as hardware and installation providers, metering providers and business process outsourcers (BPOs) to design and implement business processes to support innovative new solutions;
- Management of service providers against agreed targets and service levels for delivery of agreed metering services including third party metering providers, hardware, and installation providers, BPOs etc;
- Work with service providers to delivery on agreed contracted services & performance criteria, including designing a governance framework;
- Work closely with the wider Operations team/Commercial team and other internal teams within Powershop, such as the Customer team to identify & resolve issues and articulate requirements including customer communication; and
- Work closely with Technology team on requirements and delivery of core technical capability as well as business processes to support.

Here's what you'll need to thrive in this role:

- Proven energy industry experience working within the residential/SME market preferred;
- Experience working within a metering business, hardware supplier or installer of solar, or battery or other distributed energy assets;
- Experience working on projects related to distributed energy assets such as batteries, solar panels etc;
- Contract management experience with ability to manage to operational performance objectives and service levels;
- Able to identify key components of problems and situations logically, and interpret information; and
- Lateral thinker who can generate a range of creative fit for purpose operational solutions for new products.

**Why join our team**

Every day, our people bring deep expertise, innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As the **Operations Deliver Lead**, you'll have the best shot at energising a better future, one customer at a time.
- **Work **that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.
- **People **who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

We think you'll love it here too. Some of our benefits include:

- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that