
Service Delivery Manager
6 days ago
Nationwide Group is Australia's leading provider of towing and transport services. We support major motoring clubs, government and private clients with safe, reliable and high-quality services 24/7.
About the RoleYou'll lead our Roadside Patrol Operators who operate service vans to provide breakdown assistance. You'll mentor, coach and engage with Patrol contractors to ensure safety, compliance and customer satisfaction.
This role blends operational leadership, contractor engagement and customer service.
Key Responsibilities:- Promote a strong safety culture across the network.
- Coach and mentor Patrol Operators to deliver outstanding roadside service.
- Monitor performance, KPIs and customer feedback.
- Build relationships with Contractors through regular engagement and discussions.
- Recruit, onboard and train Patrol Operators for compliance and capability.
- Oversee Patrol fleet procurement, fitment, utilisation and audits.
- Partner with Contractors to strengthen engagement and the Patrol network.
- Deliver roadside services that meet or exceed customer SLAs and brand standards.
You'll thrive in this role if you have:
- Leadership experience in service delivery, transport or logistics.
- Strong people skills to coach, influence and build relationships.
- A passion for safety and compliance.
- Commercial acumen to balance customer needs, business requirements and Contractor expectations.
- A customer-first approach to deliver service excellence under pressure.
We offer great employee benefits and opportunities for development.
How to ApplyIf you're passionate about service delivery and want to lead our team, apply now.
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