Returns Coordinator

4 days ago

Sydney, New South Wales, Australia Epson Full time

Epson is a global leader in imaging technologies_

We work in harmony with our environment and communities to make things that improve the way we all live and work.

**About the Company**

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

**About the Role**

We are currently searching for a Returns Coordinator to support and coordinate returns and delivery issues. This includes processing of faulty goods and resolving customer disputes such as damages, short and missing deliveries. You will also be assisting the Sales Coordinator in data entry and answering customer enquiries.

The Returns Coordinator will be part of a small close-knit team, reporting to the Sales Operations & Logistics Supervisor, but will liaise with various internal departments and our logistics/transport partners as well as our customers and deliver exceptional customer service.
- Processing returns, damage claims and raising insurance claims for lost or damaged goods.
- Investigating and resolving customer complaints regarding missing or damaged goods.
- Proactively following up open claims and managing reports.
- Provide a high level of customer services from general enquiries to resolving customer complaints/issues

**About You**
- Technically savvy with exposure to SAP and Microsoft office - Microsoft Excel skills is essential.
- Administration skills with general Logistics knowledge. Experience within a warehouse environment will be an advantage.
- Self-motivated with a positive can-do attitude and willing to go the extra mile in order to exceed the customer's expectations
- Problem Solving - Ability to identify, investigate and resolve problems in a timely manner
- High level of attention to details and strong organisational and prioritisation skills

**How to Apply**

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story

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