Returns Product Coordinator

4 days ago

Sydney, New South Wales, Australia beBeeProductivity Full time $60,000 - $90,000
Product Complaints Returns Coordinator Job Description

The Product Complaints Returns Coordinator plays a vital role in ensuring timely and accurate responses to product quality issues. This position is responsible for coordinating product complaints and recall returns, including:

  • Facilitating receipt of returned product in accordance with agreed timelines;
  • Reconciling returned stock;
  • Coordinating destruction or vendor return of reconciled stock; and
  • Providing administrative assistance within the RAQA Department.

This is a fixed-term contract position based at our Belrose office, with a hybrid work setup and occasional on-site visits to our Marsden Park office.

Key Responsibilities:
  • Coordinate product complaints and recall returns;
  • Facilitate communication with stakeholders;
  • Provide administrative support to the RAQA Department;
  • Maintain accurate records and reports;
  • Ensure compliance with relevant regulations and guidelines;
  • Collaborate with cross-functional teams to resolve product quality issues.
Requirements:
  • Background and experience in complaints handling roles;
  • Excellent communication skills and ability to build rapport with key stakeholders;
  • Ability to juggle multiple cases with solid time management skills;
  • High attention to detail to record accurate information;
  • Proactive approach and inquisitive nature - ability to ask the right questions to extract information;
  • Confident, highly effective communicator with proven ability to collaborate cross-functionally and influence both internal and external stakeholders;
  • Experience using SAP and SharePoint;
  • Familiarity with relevant regulations and guidelines;
  • Experience in Customer Service and/or Logistics;
  • Knowledge of medical terminology.
What We Offer:
  • An intellectual challenge;
  • Ability to grow and learn;
  • Sense of community;
  • Flexible work options;
  • A competitive salary;
  • Rest, Energise & Connect (REC) days;
  • Community Service/Volunteer leave;
  • Birthday leave.

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