Technical Representative

4 days ago

Australia Caterpillar Financial Services Corporation Full time

Overview
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As the Technical Representative for the Resource Industries Sales, Service & Technology division of Caterpillar you will be the primary conduit between the dealers and customers for product performance and problem management within an assigned territory.
This role reports to a locally based Product Support Manager and works closely with various product groups, dealers and customer contacts to provide technical support for Caterpillar's extensive range of surface mining products.
This role provides an opportunity to make a difference to both the Caterpillar product and our customer's experiences.
This role is perfect for someone who enjoys problem solving and variety in their work.
Responsibilities
Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.
Assist Product Groups with prioritization of CPI's by providing required commercial impact statements, Voice of Customer and Dealer feedback.
Be Caterpillar's lead for Product Problem Management discussions with dealers and customers.
Act as a key resource to support execution of product performance improvement initiatives at target sites.
Manage service and commercial goodwill support administration across allocated dealers and customers.
Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.
Background Experience
A tertiary qualification within a relevant field, or equivalent experience
Prior experience in a field position
Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
Proven ability to communicate and negotiate across all levels of the organisation
Must be able to work collaboratively with Dealers, Caterpillar and the customer to meet deliverables
Excellent interpersonal and communication skills
Must be willing and able to travel both internationally and locally
Desired Skills and Experience
Previous experience working with a dealer network an advantage
Exposure to Six Sigma principles
Benefits
Competitive remuneration package including a great bonus structure and share options.
Intentional career development with exposure to global teams and markets.
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Notably, Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
This is a permanent full-time position, 5 days per week in the office.
Posting Dates:
August 22, 2025 - September 11, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr

  • Technical Support Representative

    1 week ago

    Australia Snaphunt Full time

    The OfferWork alongside & learn from best in class talentFlexible working optionsOpportunity to make a positive impactThe JobPosition Overview:Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets.The ideal candidate is tech-savvy, patient, and committed to resolving issues...

  • Sophisticated Technical Professional

    1 week ago

    Australia beBeeConfiguration Full time $85,807 - $97,990

    Technical Configuration Specialist\The role of the Technical Configuration Specialist is to perform and achieve complex technical configuration work within an integrated workforce. They are accountable for ensuring knowledge of and compliance with legislative frameworks, government decision-making and Defence's mission and policy requirements.\The Technical...

  • Technical Product Specialist

    1 week ago

    Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Job OverviewDelivering exceptional technical support and driving product excellence are key aspects of this role. As a Customer Success Engineer, you will be the go-to expert for our most strategic and high-value products.Key ResponsibilitiesProvide first-class support through multiple channels.Own the technical support lifecycle for key products.Represent...

  • Technical Lead

    7 days ago

    Australia Archtis Full time

    The Technical Lead will be responsible for overseeing and ensuring that archTIS related computing systems, platforms, and equipment are operating effectively and efficiently. Key to this role is providing ICT technical delivery, guidance and oversight to technical teams, representing archTIS and working with various partners, vendors, and customers regarding...

  • Technical Customer Support Representative

    6 days ago

    Australia beBeeCustomerSupport Full time $60,000 - $87,000

    Job OverviewThis role is designed to provide top-notch customer support, working closely with our Technical Support Team to deliver timely and informative responses to customer inquiries.Key Responsibilities:Build strong relationships with customers through direct interaction via various channels, including ticketing systems and Zoom calls or...

  • Customer Service Representative

    6 days ago

    Australia beBeeCustomer Full time $60,000 - $80,000

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.To succeed in this role, you will need excellent communication and...

  • Technical Solutions Architect

    1 week ago

    Australia beBeeSolution Full time $180,000 - $240,000

    Job TitleAs a pivotal member of our organization, you will collaborate in the conception and execution of IT solutions architecture to meet customer needs and business objectives.In this capacity, you will provide expertise on client engagements, manage technical programs, develop, coordinate and deliver all aspects of customer IT requirements or support...

  • Customer Service Representative

    1 week ago

    Australia beBeeCustomerService Full time $70,738 - $76,151

    Customer Service Representative Job OpportunityAbout the RoleWe are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for delivering high-quality customer service through strong customer engagement in a high-volume contact center environment.Responsibilities...

  • Customer Service Representative

    1 week ago

    Australia beBeeCustomer Full time $45,000 - $60,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:- Provide exceptional customer service and support to our customers, ensuring they have an excellent experience with our company.- Process sales at our Trade Counter, utilizing strong...

  • Senior Technical Consultant

    1 week ago

    Australia beBeesolution Full time $100,000 - $150,000

    Job DescriptionWe're breaking the attack chain. At our organization, your contributions matter.Our team of talented professionals are passionate about tackling meaningful challenges and committed to helping each other succeed. We offer competitive benefits, personal and professional development opportunities, flexibility, and much more.Key...