
Technical Product Specialist
3 days ago
Delivering exceptional technical support and driving product excellence are key aspects of this role. As a Customer Success Engineer, you will be the go-to expert for our most strategic and high-value products.
Key Responsibilities- Provide first-class support through multiple channels.
- Own the technical support lifecycle for key products.
- Represent Support in the development cycle, feeding back critical insights.
- Resolve complex technical issues across customer sites and hosting environments.
- Collaborate with Sales, Project Management, and Customer Success to ensure consistency and satisfaction.
- Act as the highest escalation point for technical queries.
- Mentor junior engineers to share expertise and build capability.
The ideal candidate will have proven experience in a Support or Service Desk environment, acting as an escalation point. You should possess passion for customer service and technical problem-solving, along with excellent organisational skills and ability to manage shifting priorities.
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Technical Product Specialist
4 days ago
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Product Development Specialist
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