Technical Support Representative

2 weeks ago


Australia Snaphunt Full time

The OfferWork alongside & learn from best in class talentFlexible working optionsOpportunity to make a positive impactThe JobPosition Overview:Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets.
The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationThe ProfileRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsThe EmployerOur client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.
Our client pride on delivering comprehensive information tailored to your health and fitness journey.



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