Customer Service Representative

3 days ago

Australia beBeeCustomerService Full time $70,738 - $76,151
Customer Service Representative Job Opportunity

About the Role

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for delivering high-quality customer service through strong customer engagement in a high-volume contact center environment.

Responsibilities include:

  • Handling customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties
  • Identifying, referring and assigning non-standard and more complex enquiries to a Centre of Expertise for action and resolution
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner
  • Confidently using multiple technology platforms and databases

Requirements

To succeed in this role, you should have:

  • Strong commitment to customer service
  • Display resilience and courage
  • Manage self, including accountability and initiative
  • Communicate effectively
  • Think and solve problems
  • Strong technical experience, with the ability to use multiple technology platforms and databases

Job Benefits

In this role, you will enjoy:

  • A great team environment with opportunities for career progression and professional development
  • A work-life balance that allows you to manage your time effectively
  • The opportunity to make a real difference in the lives of our customers

How to Succeed

As a Customer Service Representative, you will be empowered to:

  • Develop your skills and expertise in customer service and communication
  • Contribute to the growth and success of our organization
  • Build strong relationships with colleagues and customers alike

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