Technical Customer Support Representative

5 days ago


Australia beBeeCustomerSupport Full time $60,000 - $87,000
Job Overview

This role is designed to provide top-notch customer support, working closely with our Technical Support Team to deliver timely and informative responses to customer inquiries.

Key Responsibilities:
  • Build strong relationships with customers through direct interaction via various channels, including ticketing systems and Zoom calls or meetings
  • Effectively manage and prioritize multiple cases simultaneously
  • Thoroughly analyze customer requests, replicate issues, research solutions, and provide expert guidance on knowledgebase resources whenever possible
  • Respond promptly and accurately to clients, ensuring case resolution within established SLA guidelines
Requirements:
  • Bachelor's Degree or equivalent experience in customer service
  • 0-2 years of experience working in client support for software companies
  • Demonstrated ability to communicate complex technical information effectively to non-technical users
  • Excellent written and verbal communication skills
  • Strong problem-solving skills, with the ability to analyze customer requests and provide timely resolutions


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