Psychology Receptionist
2 weeks ago
- Weekdays only
- Located in Bayside Sandringham
- Ongoing career support and mentoring
About Us
Bluff Road Psychology (BRP) established in 2020, is a growing Boutique psychology service, compromising a highly qualified team of mental health clinicians. We are located adjacent to leading primary health care services, schools and a thriving Bayside residential precinct.
We offer a full range of psychology services including but not limited to depression, anxiety, grief and loss, child and adolescent, family counselling and neuropsychological assessments. Our practitioners bring a wealth of expertise to ensure we are perfectly placed to support our valued clients to overcome any personal, relationship or mental health issues.
You can learn more about us by visiting our websites
A Career With Us
We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing and mental health of individuals in our community.
What we offer:
- A commitment to employee health and well-being, and team building activities.
- A work environment with a friendly, compassionate team with a passion for customer care.
Our Opportunities
We are looking to grow our team and are excited to be recruiting additional staff.
As a Receptionist, you will work as part of an administration team providing phone, onsite reception, customer service and administrative assistance. You will be part of our excellent team who take care of our patients concerns with efficiency and a smile, ensuring our patients feel welcome and listened to regardless of the complexity of the requests. Also having customer service as a top priority whilst work efficiently in a fast-paced administrative role both over the phone and face to face. Additionally, general administration duties including data entry, diary management, file and document management, and refer patient requests inside appropriate systems.
About You
Ideally, you will:
- Have experience working in a customer service position (existing medical or psychology reception experience highly advantageous)
- Experience managing a high volume of patient calls with an excellent phone manner
- Be a strong communicator who can positively engage with people
- Be resilient and able to deal with distressed patients on occasion
- Be able to multi-task and prioritise to manage daily tasks
- Have high attention to detail and the ability to produce accurate work
- Be comfortable working in a dynamic environment
- Work well in a small team environment but also be a self-starter
- Demonstrate sound administrative skills and confidence using Microsoft Outlook and practice management software (we use Cliniko).
Please answer the following questions on your cover letter (Mandatory response):-
- Why are you applying for the role and what makes you a preferred candidate?
- What methods do you use to conduct yourself in a busy work environment? Eg., how do you handle multiple tasks
- If you encountered a difficult client on the phone who upset you what would you do after the call?
- Expected hourly rate of pay from the range listed on the ad?
We are looking for someone with an ethical practice and commitment to our patients. We promote a positive and supportive workplace culture, and help coordinate impactful work.
Join us in 2025 if you are ready to make a significant contribution to our growing team. Email your application directly to Business Manager - Amanda Mantel,
*****Applications via Seek or via other emails will not be reviewed****-
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