Customer Engagement Officer

About us

Here at Linear, we are a not-for-profit organisation that supports medical research by delivering world-class clinical trials across a wide range of therapeutic areas across our clinical trial centres in Joondalup and Nedlands. 

We're looking for passionate, customer-focused people to join our Participant Engagement team. Our Participant Engagement team are the first point of contact for our clinical trial participants - providing study-specific information, answering questions, and conducting pre-screening interviews over the phone to determine suitability for upcoming trials. This is a service-driven, goal-oriented team who contribute to team targets and directly see the impact of their work on the success of our trials. 

Your Role in Our Future

We're on the lookout for multiple Customer Engagement Officers to join our team. In this role, you will work alongside a fun and experienced team managing inbound enquiries and proactively generating outbound sales across our range of clinical trials. 

Some of your duties will include:

• Manage inbound and outbound phone calls, emails, and web enquiries
• Review online applications and conduct pre-screening interviews with prospective volunteers
• Conducting a high volume of outbound calls in response to warm incoming leads and marketing campaigns
• Schedule appointments with the clinic teams following pre-screening interview
• Ensure participants receive prompt and accurate responses to inquiries
• Accurately enter and maintain data.
• A copy of the job description can be found here.

Read the Customer Engagement Officer Job Description for more information.

Your Experience

As the ideal candidate, you'll LOVE being on the phone and enjoy being busy and engaged all day providing great customer service and finding that time flies whilst doing so. You'll also bring:

• Exceptional telephone manner, well spoken, clear, friendly and polite
• Strong written communication skills, including email etiquette
• A customer-focused and empathetic approach with the ability to negotiate
• Solid computer literacy and confidence using multiple systems (CRM, online portals etc.)
• The ability to prioritise tasks, stay organised and capture information clearly and concisely
• A positive attitude and motivation to achieve team goals and targets
• Previous call centre/ sales experience is a bonus, but a fantastic attitude and eagerness to learn are essential We provide all the training you need to succeed.

Our team is growing, and we have several full-time opportunities available. We're also happy to consider part-time hours for the right candidates so if this sounds like you, get in touch

Our Culture and Benefits

We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences and foster a culture that supports diversity and inclusion. We value our people and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

• Salary packaging benefits reducing your taxable income by up to $18,550 - take home more pay
• 5 weeks annual leave per year.
• Access to discounted health insurance and gym membership.
• Social events
• Training and development opportunities
• Employee Assistance Program for you and your family

How to apply

If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to visit our Career Site to submit your application.

For more information about the role please contact the People and Culture Team,

Closing Date: Friday 10th October 2025. Please note, Linear reserves the right to hire prior to the closing date.

Linear encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.