Senior Customer Liaison Officer

Do you want to be a part of a team that promotes and improves the health of its people and community?
We are seeking to appoint suitably experienced and enthusiastic people to the position of Senior Customer Liaison Officer who have relevant experience supervising the day to day operations of a dynamic customer focussed team. You will have well developed administrative and financial skills and be competent with business applications including Microsoft Office.

This is a recruitment pool for a Permanent Full Time and Fixed Term Full Time appointments. Fixed Term appointments will be made with the possibility of extension(s) and/or permanency.
Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur until
28 February 2027.
What is our Senior Customer Liaison Officer role?
The Queen Elizabeth Medical Centre campus is the largest medical centre in the southern hemisphere accessed by over 14,000 people each day.

The Senior Customer Liaison Officer is responsible for the supervision and development of the Parking Customer Liaison Officers and to provide quality customer services. Adherence to legislative and audit requirements, maintaining current procedures and identifying betters ways of working are key requirements of the position.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At North Metropolitan Health Service (NMHS), we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity.

Want to know more about this role?
We encourage you to contact Tahnee Cassim, Parking Manager on or email to discuss how this role aligns with your personal and career interests.

Area Profile
NMHS provides timely access to high quality health care, embracing acknowledged best practice to deliver improved clinical outcomes in the face of rising challenges for all healthcare providers. The NMHS comprises a mix of tertiary, specialist and generalist hospitals. Our north metropolitan catchment area covers almost 1000 square kilometres. Our population represents about 28 per cent of Western Australia's total, and is projected to grow to more than 0.9 million by 2031. For further information about NMHS visit:

What We Offer
NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:

• Generous salary packaging to increase take-home pay
• Professional and career development opportunities
• Diverse and inclusive culture

We think you'll like it here
Our employees like working here, and we think you will too. Watch this video to find out what they have to say.

Interested to join our team?
Applicants are required to apply online so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact Employee Services on for immediate assistance during business hours.

The JDF is attached for reference.
Your application should include:

• A statement addressing the essential selection criteria in no more than 2-3 pages (as outlined in the attached JDF).
• A Detailed Resume which sets out your qualifications, capabilities and experience relevant to this position.
• References - The names and contact details of two (2) referees. It is preferable for one of your referees to have been a recent supervisor.

Eligibility to Apply:
Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

NMHS fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.

NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.

NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact the NMHS Talent Attraction Group (TAG) at email

Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.
We look forward to receiving your application.