Consumer and Community Engagement Manager

Employment Type:
Permanent Part Time, up to 24 hours per week

Location:
Bankstown Hospital (SWSLHD District Wide Service)

Position Classification:
Health Manager Level 2

Remuneration:
$ $65.37 per week

Requisition ID:
REQ600221

Application Close Date:
14/09/2025

Interview Date Range:
17/09/ /09/2025

Contact Details:
Kate Jesus |

About The Opportunity
The Consumer and Community Engagement Manager leads efforts to embed consumer partnerships across SWSLHD, working closely with staff, consumers, and communities to co-design healthcare services. The role promotes person-centered care by enabling meaningful engagement and supports compliance with NSQHS Standard 2: Partnering with Consumers, contributing to improved patient outcomes and hospital accreditation.

What You'll Be Doing
The role supports to elevate consumers to become key partners in the development of health care services and improved patient outcomes by promoting opportunities for consumer input and consultation and keeping consumers informed and engaged. Partnering with patients and consumers is a crucial aspect of person-centered care, which emphasises the connection between a patient and a healthcare provider to achieve the best health results.

Where You'll Be Working
South Western Sydney Local Health District (SWSLHD) serves one of Australia's most multicultural regions, providing high-quality, patient-centred care across various hospitals and health services. These include Bankstown-Lidcombe, Bowral & District, Camden, Campbelltown, Fairfield, and Liverpool Hospitals, each offering specialised care.

SWSLHD offers a supportive, innovative, and forward-thinking work environment, with numerous opportunities for professional development and career progression. The district's community health services provide comprehensive care, including prevention, early intervention, and ongoing support, while its mental health services offer both inpatient and community-based care.

Working at SWSLHD means being part of a dedicated team committed to improving health outcomes and making a positive impact on the community.

How To Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

• Relevant tertiary qualifications in health related field, community development or previous experience in consumer and community engagement and/or similar field.
• Describe a specific initiative you led that involved engaging both staff and consumers to co-design or improve healthcare services. What was the outcome?
• Provide an example of how you supported compliance with NSQHS Standard 2: Partnering with Consumers, including how you worked with staff and consumers to embed meaningful engagement.
• Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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