Client Engagement Coordinator

Are you a dynamic and driven professional with a passion for enhancing client relationships and driving business growth? We are seeking an enthusiastic Client Engagement Coordinator to join our team and lead our client engagement efforts to new heights.

**About Us**:
At The Mind & Behaviour Clinic, we are more than just an allied health clinic—we are a dedicated and compassionate community committed to making a significant impact in the lives of our clients. Our team is composed of highly skilled and empathetic clinicians who are passionate about providing exceptional care and support. We foster a welcoming and inclusive environment where every team member is valued and encouraged to grow both personally and professionally.

Our clinic prides itself on a culture of continuous learning, innovation, and improvement. We believe in investing in our team, providing opportunities for professional development, and encouraging a collaborative approach to problem-solving. Our mission is to maximise our impact on the industry and the community we serve by delivering outstanding health services and fostering strong, meaningful relationships with our clients. We are committed to expanding our reach through strategic networking, community outreach, and business development initiatives, ensuring that we stay connected with the wider community and explore new opportunities for growth. This holistic approach includes comprehensive client lifecycle management, from sign-up to discharge, to maintain a seamless and supportive client journey.

As the Client Engagement Coordinator, you will play a crucial role in developing and implementing strategies to enhance client engagement and satisfaction. You will oversee the entire client lifecycle, including signing up new clients, managing their journey with us, handling feedback, and efficiently managing waitlists. Additionally, you will lead efforts in strategic networking, community outreach, and business development to expand our clinic's influence and reach. You will work closely with clinical and administrative staff to ensure a seamless and positive experience for our clients. Your role will be pivotal in embodying and promoting our clinic’s values, fostering a culture of learning and growth, and maximising our impact on the community and the industry.

**Benefits**:

- Travel reimbursement
- Free on-site parking
- Ipad and/or smartphone provided
- Access to a range of clinical resources, assessments, and well-equipped therapy rooms to support optimal client outcomes
- Flexible working hours, allowing you to manage your workday effectively and maintain a healthy work-life balance
- Dedicated scheduling and administrative support, enabling you to focus entirely on your clinical caseload
- Buildable caseload to allow you to settle into your role
- Opportunity to share your knowledge and develop and mentor junior colleagues should you want to explore leadership opportunities
- One on one and group supervision sessions from all allied health departments
- 2 paid days per year of staff development
- Monthly team meetings with catered dinner
- Access to a kitchen stocked with free coffee and tea

**Key Responsibilities**:
**Community Outreach and Networking**:

- **Networking**: Build and maintain professional relationships with key stakeholders, partners, and community organisations to enhance our clinic's visibility and reputation.
- **Community Outreach**: Develop and implement community outreach programs to engage with local organisations, schools, and businesses, promoting our clinic’s services and mission.
- **Relationship Building**: Establish and nurture relationships with referral sources and other healthcare providers to increase client referrals and partnerships.
- **Event Coordination**: Plan and participate in community events, health fairs, and workshops to raise awareness about our services and build strong community ties.
- **Partnership Development**: Identify and pursue opportunities for strategic partnerships that align with our clinic’s goals and values.

**Client Lifecycle Management**:

- **Sign-Up Process**: Complete the client sign-up process, ensuring a smooth and welcoming onboarding experience. This includes managing initial consultations, obtaining, reviewing and budgeting client funding, collecting necessary documentation, and setting up client profiles.
- **Discharge Process**: Manage the client discharge process, ensuring it is handled with sensitivity and professionalism. Coordinate with clinicians and administrative staff to complete necessary paperwork and provide follow-up support as needed.
- **Feedback Cycles**: Complete client feedback call cycles to gather insights on their experience and identify areas for improvement. Use this feedback to drive enhancements in our services.
- **Waitlist Management**: Efficiently manage client waitlists to minimise wait times and optimise service delivery. Communicate with clients regularly to update them on