Administrator - Insurance Claims

Bring your problem-solving skills and proactive mindset to our team

Busy days and big challenges your thing? Help keep the chaos running smoothly. We're looking for a reliable, motivated team player to join us as soon as possible. If you're enthusiastic, work well with others, and bring a positive attitude, we'd love to hear from you.

WHO AND WHAT IS STEAMATIC BENDIGO?

We're part of the trusted Steamatic Franchise network, but at heart, we're a proud, family-run business based in Bendigo, with outlets in Shepparton, Mildura, Bundaberg, Rockhampton, Port Macquarie and Coffs Harbour.

We're passionate about helping local communities with disaster restoration services like fire and smoke remediation, flood and water damage repair, and mould removal.

Steamatic is a unique business delivering a wide variety of professional services.

Our mission is simple: to bring properties back to their former glory with care, compassion, and expertise.

Our teams comprise of experts who are simply the best

If you are looking for a fantastic opportunity to work with a stable, secure, and people-focused company? Steamatic, a leader in the insurance industry specializing in water, fire, and mould damage claims, is hiring a Customer Support Officer (CSO).

There is no set closing date for this role. Applications are reviewed daily, and the position will close once filled. Shortlisted candidates may be contacted quickly for interview.

• Hours: 38 hrs. per week, between the office hours 8am PM, Monday to Friday
• Location: Epsom (opposite the Palm trees), Bendigo

Key Responsibilities

Manage a portfolio of home and contents property insurance claims

• Triaging new claims and completing initial make-safe assessments
• Liaise with claimants, repairers, insurers, loss adjusters, external claims administrators, contents assessors and third parties
• Coordinate with Operations teams to ensure assessment reports are accurate and complete
• Coordinating End-To- End Claims
• Prepare and submit clear written reports through insurer and client portals
• Process payments and maintain accurate claim documentation
• Enter and update claims information in online insurance portals
• Provide professional, timely communication to all stakeholders
• Monitor workloads and ensure KPI targets are achieved
• Work effectively in a high-volume, fast-paced environment with a supportive team

Skills & Attributes

• Exceptional customer service skills
• Strong written and verbal communication abilities
• Friendly, professional, and confident phone manner
• Intermediate computer proficiency, including the use of databases, online portals, and Microsoft Office (Word, Excel, Outlook)
• Efficient multitasking, accurate data entry, and strong administrative skills
• Ability to manage competing priorities in a fast-paced environment
• High level of empathy, attention to detail, and commitment to quality work
• Effective problem-solving skills and a proactive, solution-focused approach
• Experience in insurance, restoration, or a related industry (highly regarded but not essential)

• Full training and ongoing support from experienced managers
• Friendly, supportive team environment with regular social events
• Stable, growing industry with long-term job security
• Opportunities to develop your skills in insurance and claims administration
• A dynamic role with plenty of variety - no two days are the same
• Competitive pay negotiated based on experience, plus superannuation
• Full-time permanent position (38 hrs, Mon–Fri) with paid overtime available
• Leave entitlements in accordance with the Modern Award
• Career progression in a forward-thinking company that values innovation and initiative

You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.

Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.

Successful applicants must provide a full National Police Clearance check.

Please note due to the number of applicants, only shortlisted candidates will be contacted however we thank all candidates for their applications.