Senior Manager

• 508427

• Melbourne (Kulin Nation), VIC, Australia

• Technology

• Casual

6 month daily rate contract with possible extension

Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.

Our Tech Teams deliver gaming moments that pack a punch You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?

The Senior Manager – Infrastructure & End-User Compute (EUC) is accountable for the strategy, delivery, and operational excellence of the organisation's infrastructure and workplace technology services. This includes data centres, servers, storage, , collaboration tools, and end-user devices and services.

Operating within a highly outsourced Tier 1 vendor environment, the role ensures that infrastructure and EUC services are reliable, secure, cost-effective, and aligned with business objectives.

This role leads a team of infrastructure and EUC professionals responsible for driving modernisation, optimising service delivery, and enabling a seamless user experience while maintaining high levels of availability, performance, and security.

What you'll do

• Key Accountabilities
• Define and execute the infrastructure and EUC strategy in alignment with organisational goals.
• Lead the transition towards modern, automated, and standardised platforms.
• Develop and manage the roadmap for workplace technology innovation and infrastructure modernisation.
• Best practice IT infrastructure architecture, including highly available, scalable, high-speed infrastructure
• Oversee the availability, capacity, and performance of infrastructure and end-user services.
• Manage end to end Service Delivery for EUC which incorporates the Service Desk, Desktop Support, VIPs, Application Packaging, Videoconferencing rooms and on-site Tech Bar and Field Support (ie hand and feet support).
• Ensure adherence to SLAs, KPIs, and compliance requirements.
• Implement robust incident, problem, and change management processes (aligned with ITIL best practices).
• Manage disaster recovery and business continuity planning for infrastructure services.
• Lead, mentor, and develop infrastructure and EUC teams, fostering a high-performance culture.
• Partner and manage relationships, and performance, of strategic technology vendors and service providers.
• Oversee outsourcing and managed services agreements, ensuring delivery meets contractual and quality expectations.
• Sponsor and oversee infrastructure and EUC projects, ensuring delivery on time, scope, and budget.
• Champion automation, self-service, and proactive monitoring solutions.
• Partner with cybersecurity teams to ensure platforms are secure by design.
• Manage CAPEX & OPEX budgets, forecasts, and cost optimisation initiatives for infrastructure and EUC services.
• Proactively identify and mitigate operational, security, and compliance risks.
• Ensure adherence to licensing, regulatory, and policy requirements.

What you'll bring

• Extensive experience in managing IT infrastructure and end user computing in large and complex environments.
• Strong knowledge of infrastructure technologies, device management, and support operations.
• Proven leadership and stakeholder engagement skills.
• Excellent problem-solving and analytical abilities.

About Us

Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better.

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Now is the time to join Tabcorp The start of a new, exciting chapter in our long history. We have a dynamic, new CEO in Gillon McLachlan and we're building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times however we believe being together is key to our success.

We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

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