Senior Manager

2 weeks ago

Melbourne, Victoria, Australia TabCorp Holdings Full time $200,000 - $250,000 per year
Senior Manager - Service Management

  • 508426

  • Melbourne (Kulin Nation), VIC, Australia

  • Technology

  • Casual

6 month daily rate contract with possible extension

Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.

Our Tech Teams deliver gaming moments that pack a punch You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?

What you'll do

Lead the end-to-end delivery and continuous improvement of IT services across people, process, and technology. This Senior Manager - Service Management role ensures service quality, operational governance, and strategic improvement in a highly outsourced environment, focusing on ITIL-based processes like Incident, Problem, Change, and Asset Management.

In this role, you'll:

  • Oversee IT service performance, SLAs, and 24/7 major incident resolution.
  • Drive continuous improvement and automation across service management.
  • Lead and develop high-performing service teams.
  • Manage vendor relationships and ensure contract compliance.
  • Collaborate with stakeholders to resolve issues and communicate service health.
  • Ensure compliance with security, licensing, and audit requirements.
  • Optimise costs and drive proactive risk mitigation.

What You'll Bring:

  • Proven experience in IT service management in complex environments.
  • Strong ITIL knowledge and certification preferred.
  • Excellent leadership, stakeholder engagement, and problem-solving skills.

About Us

Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better.

Apply Now

Now is the time to join Tabcorp The start of a new, exciting chapter in our long history. We have a dynamic, new CEO in Gillon McLachlan and we're building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times however we believe being together is key to our success.

We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

  • foster a respectful and inclusive working environment within your team;
  • support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

Apply Now

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