Venue Manager

2 weeks ago

Gold Coast, Queensland, Australia Private Advertiser Full time $104,000 - $130,878 per year

We're looking for an Venue Manager to join our leadership team and help deliver outstanding guest experiences while supporting smooth day-to-day operations. This is an opportunity for someone who thrives in a fast-paced, hands-on environment and is ready to grow their career in venue management.

About us:

Inspired by Australia's rich pub culture, Tommys is more than just a place to grab a drink — it's where the community comes together. Whether you're winding down after work, catching up with mates, or kicking off a weekend celebration, we offer an elevated experience rooted in old school hospitality. Our team strives to brings genuine warmth and down to earth service.

Behind the bar and in the kitchen, we take pride in a thoughtfully curated menu featuring top-shelf local spirits, beers, and seasonal cocktails, paired with elevated pub classics and fresh, shareable plates. At Tommys, it's all about good times, great taste, and that unmistakable feeling of being right where you belong.

What you'll be doing
  • Customer Service – Lead by example on the floor, set service benchmarks, and ensure every guest leaves with a memorable experience.
  • Labour Management – Support rostering and shift management to balance service standards with labour efficiency.
  • Training & Development – Recruit, onboard, and coach team members, building skills and confidence across the venue.
What we're looking for
  • Previous management experience in hospitality.
  • Strong service focus with the ability to inspire and mentor a team.
  • Excellent communication, organisation, and problem-solving skills.
  • A proactive leader who takes ownership and drives consistency.
Why join us?
  • Be part of a supportive leadership team committed to service excellence.
  • Ongoing development opportunities including structured training and mentorship.
  • Work in a dynamic environment where no two days are the same.
  • Play a key role in shaping the culture and future success of the venue.

If you're ready to step up and make an impact, we'd love to hear from you.

Apply now with your CV and a short cover letter telling us why you're the right fit.

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