Customer Support Consultant

1 day ago

Waterloo New South Wales, Australia Winning Group Full time

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia's largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

About the position:

Come be the legendary voice (and chat) our customers depend on We're looking for Customer Support Consultants who can handle real-time inbound enquiries via phone, email, and live chat, all while rocking weekly service and sales KPIs. 

  • Impress customers with top-tier product knowledge and services. Every call, chat, and email is a chance to shine.
  • Meet weekly targets for calls, chats, revenue, and customer satisfaction—hello bonus potential
  • Take tough issues head-on, and direct them to the best solutions possible.
  • Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
  • Benefit from daily training to fine-tune product knowledge and streamline processes.

Shift Patterns Available:5 days a week (incl. at least one weekend day)

  • 6.30am - 3:00pm
  • 7.30am - 4:00pm
  • 8:00am - 4:30pm
  • 8:30am - 5:00pm
  • 9:30am - 6:00pm
  • 2:30pm - 11:00pm

*Qualifications:*

  • Must have permanent, unrestricted rights to work in Australia.
  • Whether from retail, sales, or customer service, you know how to connect with people and hit targets.
  • Knowledge of electronics/whitegoods is a plus, but not a deal-breaker if you're a quick study.
  • You're comfortable juggling calls, chats, and emails with top-notch written and verbal skills.
  • You're all about delivering a standout experience.
  • Able to work independently when needed, yet still love collaborating with a team.
  • No customer query slips through the cracks on your watch.

Why Join Us?

  • State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces.
  • Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers.
  • Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle.
  • Celebrate your successes and unwind with our weekly Friday drinks tradition.
  • Kickstart your day with a delicious fortnightly breakfast BBQ.
  • We believe in promoting from within and are a growing company — where you start isn't where you'll finish
  • Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead.
  • Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.

  • Customer Support Team Leader

    2 weeks ago

    Waterloo, New South Wales, Australia Winning Group Full time $60,000 - $90,000 per year

    At Winning Group, we're more than a retailer – we're Australia's leading experience company. Since 1906, we've been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo. ...

  • Customer Support Consultant

    5 days ago

    Waterloo, Australia Appliances Online Full time

    **Company Description** Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious...

  • Customer Service Consultant

    1 week ago

    Norwest, New South Wales, Australia Clarendon Residential Group Full time $60,000 - $90,000 per year

    Your Next OpportunityCampbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of...

  • Part Time Sales Consultant

    7 days ago

    Waterloo, New South Wales, Australia Lounge Lovers Full time $40,000 - $80,000 per year

    GENEROUS COMMISSIONS + GREAT WORK ENVIRONMENTLounge Lovers is one of Australia's fastest growing companies and we are looking for an experienced Part Time Sales Consultant with an appreciation for everything design to join the team at our National Flagship Showroom in Waterloo - SydneyAt Lounge Lovers our mission is to provide designer furniture for...

  • Customer Support Team Leader

    1 day ago

    Newington, New South Wales , Australia Forward Ability Support Full time $60,000 - $90,000 per year

    About UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are...

  • Agricultural Consultant

    2 weeks ago

    Clothiers Creek, New South Wales, Australia Labour Support Group Full time $80,000 - $100,000 per year

    The ClientOur client is a family-owned tea company founded in 1978 in the Tweed Valley of northern New South Wales, located in Clothiers Creek. It produces high-quality teas and grows and blends black, green, and specialty teas on its plantation, which benefits from the region's subtropical climate and pure rainwater. The company is recognised as one of...

  • Customer Service Consultant

    5 days ago

    Norwest, New South Wales , Australia Campbell Property Group Full time $60,000 - $90,000 per year

    Your Next OpportunityCampbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of...

  • Customer Contact Centre Consultant

    2 weeks ago

    Orange, New South Wales, Australia Rex Airlines Full time $45,000 - $60,000 per year

    Regional Express Holdings Limited (Administrators Appointed)REX is currently seeking suitably qualified and motivated individual's with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant's located in Orange, NSW. These are temporary positions on a 12-month contract.Expressions sought for;1 positions...

  • Customer Assistance Consultant

    7 days ago

    Lidcombe, New South Wales , Australia 4K Automotive Group Pty Full time $45,000 - $65,000 per year

    Customer Assistance Consultant – Join a Leading Automotive TeamAre you passionate about helping people and delivering outstanding customer experiences? Love working in a fast-paced, supportive environment where no two days are the same? Your next career move starts right here- at Phil Gilbert Motor GroupAbout UsAt Phil Gilbert Motor Group, we're more than...

  • Customer Success Consultant

    5 days ago

    Waterloo, Australia Winning Appliances Full time

    **Job Description** Are you passionate about delivering world-class customer experiences? Ready to thrive in a fast-paced, people-focused environment?** - Be a go-to expert on our products, services, and systems—because knowledge is power! - Build strong relationships with internal teams and suppliers to ensure customers get seamless, top-notch support. -...