Customer Service Consultant

1 day ago

Norwest New South Wales, Australia Clarendon Residential Group Full time $60,000 - $90,000 per year

Your Next Opportunity

Campbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.

As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.

What you'll do:

  • Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey.
  • Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time.
  • Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries.
  • Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant.
  • Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start.

About you

To be successful, you'll bring:

  • Proven experience in customer service, administration, or a related role within residential building, construction, or property.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasksConfidence using digital communication tools, CRM systems, and Microsoft Office.
  • A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience.

What's on offer

When you join Campbell Property Group, you'll enjoy:

  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

  • Clarendon Homes – award-winning, innovative homes across QLD and NSW
  • Domaine Homes – affordable, stylish homes designed for modern families
  • CPG Estates – developing vibrant, sustainable communities
  • Loan Market Elevate – expert financial solutions to support our customers' property journeys

With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

ClarendonHomes
LI-LB1

  • Customer Service Manager

    3 days ago

    Norwest NSW, Australia TEAM - PRE-CONSTRUCTION CUSTOMER SERVICE Full time $80,000 - $120,000 per year

    Welcome to your new role with Clarendon HomesWe are seeking a motivated and people-focused Customer Service Manager to lead our Pre-Construction Customer Service team. Clarendon Homes is part of the Campbell Property Group, a well-established Australian-owned residential builder, renowned for our passionate people, innovative designs, and high-quality...

  • Customer Service Advisor

    3 days ago

    Norwest, New South Wales, Australia Kennedy Reid Full time $73,000 per year

    We're seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role. You don't need automotive knowledge – what's important is...

  • Customer Relations Consultant

    1 day ago

    Norwest, Australia Inchcape Full time

    **Job Title**:Customer Relations Consultant **Location**:Norwest, Sydney, New South Wales **Company**:PCA **Who we are?** Peugeot, the world’s oldest continuous car brand, has been innovating since 1810 and making cars since 1889. Known for stylish design and engineering, it’s been in Australia since the early 1900s. Citroën, founded in 1919,...

  • Customer Relations Consultant

    2 weeks ago

    Norwest, Australia Inchcape Full time

    **Job Title**:Customer Relations Consultant **Location**:Norwest, Sydney, New South Wales **Company**:Inchcape **Who we are?** As a distributor, we take responsibility for a brand in a given market. This means managing vehicles and parts on behalf of an OEM from the factory gate or port, and then taking care of every part of the value chain, from...

  • Customer Service

    5 days ago

    Brookvale, New South Wales, Australia Wildlife Information Rescue and Education Service Ltd Full time $50,000 - $70,000 per year

    WIRES is looking for an office all-rounder who is a super organised person, passionate about wildlife to join our teamThis is a great opportunity for someone keen to build or develop their career in the wildlife or charity sector.It is an office-based role based in Brookvale - need you in the office five days a week.You'll need to be a whiz on excel, an...

  • Customer Contact Centre Consultant

    3 days ago

    Orange, New South Wales, Australia Rex Airlines Full time $45,000 - $60,000 per year

    Regional Express Holdings Limited (Administrators Appointed)REX is currently seeking suitably qualified and motivated individual's with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant's located in Orange, NSW. These are temporary positions on a 12-month contract.Expressions sought for;1 positions...

  • Sales and Service Insurance Consultant

    7 days ago

    Bega, New South Wales, Australia Country Services Pty Ltd Full time $60,000 - $80,000 per year

    Country Services Pty Ltd | Authorised Representative of NRMAPosition: Sales and Service Insurance ConsultantLocation: Bega NSW 2550Full-Time | 9:00am - 5:00pm | Monday – FridayStart date: 13th OctoberSales & Service Insurance Consultant / Authorised Representative of NRMA InsuranceRepresent a well-known general insurance brand as an Authorised...

  • Senior Debt Recovery Officer

    1 week ago

    Orange, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $110,271 per year

    Job Advertisement: Senior Debt Management Officer (Clerk Grade 5/6) Department of Customer Service - Government Shared ServicesClassification: Clerk Grade 5/6 Salary Range: $99,938 - $110,271 plus superannuation and leave loading Employment Employment Type: Ongoing Location: Orange (Open for Parramatta and Goulburn) - Hybrid opportunity. In-office...

  • Retail: Part Time Customer Service

    1 day ago

    Inverell, New South Wales, Australia Telstra Full time $40,000 - $60,000 per year

    Telstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.OurInverellstore is hiring aRetail Consultantto join the team on aPart Time basis. Working in a Telstra Retail Store is not...

  • Team Leader Debt Management

    1 week ago

    Orange, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Job Advertisement: Team Leader - Debt Management (Clerk Grade 7/8)Department of Customer Service - Government Shared ServicesClassification:Clerk Grade 7/8Salary Range:$113,574 - $125,720 plus superannuation and leave loadingEmployment Type:OngoingLocation:Orange (Open for Parramatta and Goulburn) - Hybrid opportunity. In-office requirement 2-3 days a week...