Customer Support Team Leader

1 day ago

Waterloo New South Wales, Australia Winning Group Full time $60,000 - $90,000 per year

At Winning Group, we're more than a retailer – we're Australia's leading experience company. Since 1906, we've been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo.

About the position:

We're looking for a Customer Support Team Leader who can handle real-time inbound enquiries via phone, email, and live chat, all while achieving sales targets while delivering an exceptional customer experience.

  • Impress customers with top-tier product knowledge and services. Every call, chat, and email is a chance to shine
  • Take tough issues head-on, and direct them to the best solutions possible.
  • Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
  • Benefit from daily training to fine-tune product knowledge and streamline processes.
  • Manage a small team of hard-working Customer Support Consultants to provide support to our 16 showrooms nation-wide.

*Qualifications:*

  • Must be available full-time 5 days a week (incl. weekends), from 8:30am - 5:00pm, and have the ability to work on-site in our brand-new Redfern/Waterloo office.
  • Must have permanent, unrestricted rights to work in Australia.
  • Whether from retail, sales, or customer service, you know how to connect with people
  • Knowledge of electronics/whitegoods is a plus, but not a deal-breaker if you're a quick study.
  • You're comfortable juggling calls, chats, and emails with top-notch written and verbal skills.

Why Join Us?

  • State-of-the-art, newly designed office with free daily coffee, an on-site gym, and a peaceful Harmony Room.
  • Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers.
  • Monthly wellness & learning activities to support your journey toward a healthy, balanced lifestyle.
  • Celebrate your successes and unwind with our weekly Friday drinks tradition.
  • We believe in promoting from within and are a growing company — where you start isn't where you'll finish
  • Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead.
  • Access EAP services, including free (limited) health and well-being appointments such as GP visits and psychology consults.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.

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