Customer Service Consultant

2 days ago

Norwest New South Wales Australia Campbell Property Group Full time $60,000 - $90,000 per year

Your Next Opportunity

Campbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.

As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.

What you'll do:

  • Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey.
  • Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time.
  • Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries.
  • Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant.
  • Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start.

About you

To be successful, you'll bring:

  • Proven experience in customer service, administration, or a related role within residential building, construction, or property.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasksConfidence using digital communication tools, CRM systems, and Microsoft Office.
  • A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience.

What's on offer

When you join Campbell Property Group, you'll enjoy:

  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

  • Clarendon Homes – award-winning, innovative homes across QLD and NSW
  • Domaine Homes – affordable, stylish homes designed for modern families
  • CPG Estates – developing vibrant, sustainable communities
  • Loan Market Elevate – expert financial solutions to support our customers' property journeys

With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

#ClarendonHomes

#LI-LB1

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