Customer Assistance Consultant

14 hours ago

Lidcombe New South Wales Australia 4K Automotive Group Pty Full time $45,000 - $65,000 per year

Customer Assistance Consultant – Join a Leading Automotive Team

Are you passionate about helping people and delivering outstanding customer experiences? Love working in a fast-paced, supportive environment where no two days are the same? Your next career move starts right here- at Phil Gilbert Motor Group

About Us

At Phil Gilbert Motor Group, we're more than just a car dealership — we're a trusted, family-owned business with over 30 years of experience and a proud reputation for excellence.

Representing top brands like Toyota, Kia, and Hyundai, we operate from two state-of-the-art locations and employ a diverse team of over 180 amazing people. We believe buying, owning, and servicing a car should be easy, enjoyable, and stress-free — and that's where you come in.

About the Role

We're looking for an energetic, customer-first Customer Assistance Consultant to join our friendly team based in Lidcombe. A full-time position, Monday to Friday. You'll be the first point of contact for our valued customers—helping with service bookings, general enquiries, and recall arrangements. Every interaction you have will help make car ownership a breeze

What You'll Be Doing

  • Answer inbound calls and respond to online enquiries with a smile
  • Schedule maintenance, repairs, and recall appointments
  • Provide friendly, knowledgeable assistance for sales and service questions
  • Proactively follow up with customers to ensure they stay safe and on the road

About You

  • You have a clear and engaging phone manner that leaves a lasting impression.
  • You're a people person who genuinely enjoys helping others.
  • You're detail-oriented and thrive on following structured processes.
  • You perform at your best in a fast-paced, team-focused environment.
  • You have experience working with KPIs and achieving targets.
  • Experience with Dealer Management Systems (TUNE) and manufacturer portals is a bonus, but not essential.
  • Automotive experience (especially with Toyota, Kia, or Hyundai) will help you hit the ground running.

Why Join Us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

  • Exclusive staff discounts across multiple automotive brands, including finance.
  • Exclusive social events and team lunches
  • Reward and recognition programs – celebrating milestones, service awards, and birthdays.
  • Staff referral bonuses
  • Paid parental leave
  • Career development with ongoing support and training
  • Employee Assistance Program (EAP)
  • Corporate Medibank Discounts

Ready to Drive Your Career Forward?

APPLY NOW and become part of something special at Phil Gilbert Motor Group

We are proud to be an Equal Opportunity Employer and strongly encourage applications from women and people of all backgrounds.

Join the #1 team today

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