Service Improvement Coordinator
5 days ago
About Alliance Australia
Alliance Australia is a subsidiary of BusinessNSW who is an Australia independent, not-for-profit organisation founded in 1826.
Alliance Australia is a trusted provider of Staffing Solutions, NDIS support and Community Care across Australia. We use our extensive candidate pools, intelligent screening and matching tools, plus our passion for people to deliver the right result for our clients.
About the role
The Service Improvement Coordinator will facilitate the implementation, monitoring and evaluation of quality and clinical governance systems in Alliance Australia.
Key Accountabilities include, but not limited to:
- Clinical Governance – Implement and maintain clinical governance frameworks. Providing education to operational teams on quality and clinical governance.
- Incident Management – Monitor clinical incidents, conduct investigations and support corrective actions, both locally and system wide.
- Quality Improvement – Ability to forecast and identify areas of improvement to enhance service quality. Collect, analyse and report on quality indicators and performance data.
- Stakeholder Engagement – Liaise with internal and external stakeholders, including staff and regulatory bodies.
About you
We are ideally seeking an individual coming from Community and/or Aged Care who has demonstrated experience in quality and/or clinical governance.
Other key requirements of the role:
- Strong interpersonal skills – we need someone who can positively influence key stakeholders when it comes to ensuring the clinical governance education is successfully rolled out.
- Strong knowledge of relevant service standards – NDIS Practice Standards, NSQHS, Aged Care Quality Standards etc.
- Knowledge of incident management and quality systems software.
Benefits
The main benefit of this role is to join the Alliance Australia in a role where you can have a direct impact the clinical governance and quality standards within the business.
Other benefits:
- Feel good factor – work for a business that genuinely makes a difference to the lives of people in need.
- 22 days annual leave – an extra day between Christmas and New Years and 1 for Birthday
- Market Leading parental leave – 26 weeks full pay
- Other corporate benefits including Fitness Passport, Employee Assistance Programs, Health Benefits, Salary Packaging and more.
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