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Regional Operations Team Leader

2 weeks ago

Mitcham, Australia Benetas Full time

**Regional Operations Team Leader** (Home Care Package Operations Manager)
- Regional Operations Role
- Based in Mitcham Victoria | permanent full time
- Work for a leading not-for-profit organisation
- Great working environment, salary packaging benefits, and Tool of Trade vehicle

**What YOU do matters**
- Do YOU have a flair for Aged and Community Care? If so, join our Eastern team as our Regional Operations Team Leader. You will lead the delivery of home care packages and aged care services to provide optimum person centred care and services to Benetas clients and their families. You will utilise your leadership skills to support the regional team and work with the Regional Business Manager to achieve Community Health and Care key performance indicators and business targets whilst embedding a culture of continuous improvement.

**Key Responsibilities**:

- Build and coaching a high performing team with increased levels of engagement and expertise
- Successful execution of the Quality Continuous Improvement Plan
- Wellness and reablement of clients, demonstrated evidence of clients achieving goals and positive outcomes
- Excellent client experiences and responsive services
- Sustainable growth and retention of Home Care Packages

**To thrive in this role you will have**:

- Tertiary qualifications in a health or social services related discipline or related experience
- Demonstrable experience within Home Care Packages or Commonwealth home support programs
- Demonstrable experience in leading or participating in customer experience initiatives
- Demonstrable experience of building effective teams of ten and above including a remote workforce
- Demonstrable experience with complaints handling and liaising with the Aged Care Quality and Safety Commission
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- The ability to use initiative and work under pressure
- Ability to analyse and interpret data and demonstrable experience in report writing.
- Competency in Microsoft Word and Excel programs

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?