Regional Operations Team Leader

3 days ago

Mitcham, Australia Benetas Full time

**Regional Operations Team Leader** (Home Care Package Operations Manager)
- Regional Operations Role
- Based in Mitcham Victoria | permanent full time
- Work for a leading not-for-profit organisation
- Great working environment, salary packaging benefits, and Tool of Trade vehicle

**What YOU do matters**
- Do YOU have a flair for Aged and Community Care? If so, join our Eastern team as our Regional Operations Team Leader. You will lead the delivery of home care packages and aged care services to provide optimum person centred care and services to Benetas clients and their families. You will utilise your leadership skills to support the regional team and work with the Regional Business Manager to achieve Community Health and Care key performance indicators and business targets whilst embedding a culture of continuous improvement.

**Key Responsibilities**:

- Build and coaching a high performing team with increased levels of engagement and expertise
- Successful execution of the Quality Continuous Improvement Plan
- Wellness and reablement of clients, demonstrated evidence of clients achieving goals and positive outcomes
- Excellent client experiences and responsive services
- Sustainable growth and retention of Home Care Packages

**To thrive in this role you will have**:

- Tertiary qualifications in a health or social services related discipline or related experience
- Demonstrable experience within Home Care Packages or Commonwealth home support programs
- Demonstrable experience in leading or participating in customer experience initiatives
- Demonstrable experience of building effective teams of ten and above including a remote workforce
- Demonstrable experience with complaints handling and liaising with the Aged Care Quality and Safety Commission
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- The ability to use initiative and work under pressure
- Ability to analyse and interpret data and demonstrable experience in report writing.
- Competency in Microsoft Word and Excel programs

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?

  • Service Team Leader

    2 weeks ago

    City of Mitcham, Australia Rentokil Initial Group Full time

    Initial Washroom Hygiene Service Team Leader Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Mitcham branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you! Why Join Rentokil Initial? - Competitive...

  • Trainer - Internal Educaton and Clinical Training (Full Time)

    2 days ago

    Mitcham, Victoria, Australia National Patient Transport Full time $90,000 - $120,000 per year

    Trainer – Internal Education & Clinical Training (Full Time)Mitcham-based role | Work across metro & regional VIC | Make an impact through training excellenceTrain the next generation of patient transport professionals.We're seeking a passionate and experienced Trainer to join our Victorian Training Team at National Patient Transport (NPT). This full-time...

  • Team Member

    4 days ago

    Mitcham, Australia Euro Garages AU Full time

    **Part-Time Employment - Minimum 10hrs per week**: - **Permanent Part-time Pay Rate: $16.90 - $24.16 + penalty rates + super + discounts**: - **Location: Mitcham, 5062 We are currently looking for Team Members to join our frontline Fuel team at our **Mitcham **store. We are dedicated to putting the customer first and creating great experiences to keep them...

  • Team Member

    2 weeks ago

    Mitcham, Australia EG Group Full time

    **Permanent Part-Time 10.5/hrs per week**: - **Location: Mitcham, 5062** We are currently looking for Team Members to join our frontline Fuel team at our **Mitcham** **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role we require evening availabilty on Thursday, and...

  • Digital Print Operator

    6 days ago

    Mitcham, Australia Nuovo Group Full time

    **About Us**: Nuovo Group is a small business based in the Eastern Suburbs of Melbourne, we specialise in paper products such as greeting cards, journals, books and more. **About the Role**: An opportunity has arisen for an enthusiastic person to join our team. We are looking for an experienced digital print operator who is able to be an all rounder and...

  • Stock and Operations Assistant

    1 week ago

    Mitcham, Victoria, Australia iProperty Express Pty Ltd Full time $55,000 - $70,000 per year

    About UsAt Inspection Express (iPropertyExpress), we're all about innovation, growth and creating a workplace where people genuinely enjoy coming to work. From building world-class real estate software to keeping things running smoothly behind the scenes, our team thrives on collaboration and momentum.The OpportunityWe're on the hunt for a proactive and...

  • Territory Manager

    2 weeks ago

    Mitcham, Australia Suntory Oceania Full time

    **Requisition ID**:9186 **Who are we?** Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than...

  • DTC Merchandise Allocator Converse ANZ

    1 week ago

    Mitcham, Victoria, Australia Conquest Sports Pty Ltd - Converse Licensee Full time $60,000 - $80,000 per year

    About UsFor the past 40 years, Conquest Sports has enjoyed a wonderful partnership with the Converse Brand as the licensee for the Australian and New Zealand markets. Since, Conquest has become one of the largest retailers, distributors and licensees of iconic streetwear brands in the pacific region. Based in Melbourne, Conquest Sports partners with global...

  • Mammographer

    3 days ago

    Mitcham, Australia Imaging Associates Full time

    Imaging Associates provides a fresh approach to radiology and is owned by a team of well-respected radiologists with practices across the eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. We are committed to providing a premium service to both our patients and referrers. We are proud industry leaders in 3D mammography, offering the highest level of...

  • Assistant Manager

    2 weeks ago

    Mitcham, Australia ALH Group Full time

    **About Us** At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to...