Practice Support Specialist

1 week ago

Sydney, New South Wales, Australia Sliqpay Full time $90,000 - $120,000 per year

As the Practice Support Specialist, you will be responsible for guiding orthodontic practices through their DentiCare & OrthoEngage software platform onboarding journey, from initial setup to full adoption.

You'll combine relationship management, product expertise, and training delivery to ensure every practice receives a seamless onboarding experience that drives early and ongoing success.

You'll work closely with our sales, product, and provider support teams to provide hands-on support, address operational needs, and set each practice up to confidently engage patients and convert treatment plans using the DentiCare OrthoEngage digital platforms.

Key Responsibilities

  • Serve as the primary point of contact for orthodontic practices during the onboarding period (typically 4 - 8 weeks).
  • Deliver onboarding and training sessions to practice teams including treatment coordinators, front desk staff, accounts staff and practice managers.
  • Assist with digital setup including payment plan configuration, treatment plan templates, and platform access.
  • Educate practices on OrthoEngage's features, including patient messaging, SMS journeys, secure payments, and reporting/reconciliation workflows.
  • Support adoption of payment workflows, including deposit collection, full payment options, and payment plans.
  • Collaborate with the Sales team to ensure a smooth handover from signed deal to onboarding kick-off.
  • Identify and resolve onboarding roadblocks/concerns early.
  • Prepare tailored onboarding plans and formal checklists based on practice size, case volume, and digital readiness.
  • Track onboarding KPIs including activation time, first plan submitted, and engagement rate.
  • Provide feedback to Product on platform improvements and practice needs.

Your Skills & Experience

  • 3+ years' experience in client onboarding, account management, or sales support, ideally in SaaS, fintech, or healthcare.
  • Prior experience in payments, dental/orthodontic practices, or digital platforms is highly desirable.
  • Strong interpersonal and communication skills, confident delivering product demos, training sessions, and practice-facing conversations.
  • Highly organised with the ability to manage multiple onboarding journeys simultaneously.
  • Comfortable working both independently and collaboratively across teams.
  • A problem-solver mindset with a proactive approach to client success.
  • Sydney-based with willingness to travel.

About DentiCare

DentiCare is Australia's leading orthodontic and dental specialist payments and contracts solution, transforming the way practices engage patients, present treatment plans, and manage payments. DentiCare's digital-first platforms simplifies the patient journey and helps practices increase case acceptance through seamless digital workflows.

We're growing fast and looking for a motivated and experienced Practice Support Specialist to join our Sydney-based team. This role is key to helping orthodontic practices implement OrthoEngage digital platform successfully and realize the full value of solutions.

Why Join the DentiCare team?

  • Be part of a fast-growing fintech-healthcare company shaping the future of orthodontic payments.
  • Work with passionate, supportive colleagues who care deeply about product excellence and practice success.
  • Enjoy a flexible hybrid work model and opportunities for growth.
  • Make a real impact by helping practices engage patients smarter and convert treatment faster

Ready to Help Orthodontic Practices Grow?

Apply now with your resume and a short note on why you'd be a great fit for the DentiCare OrthoEngage team.

  • Medical secretary/administration support

    1 week ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...

  • Practice Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia Uniting NSW & ACT Full time $90,000 - $120,000 per year

    Ready to inspire change and improve lives? Make your impact with UnitingPractice Improvement SpecialistLocation: Greater Western Sydney RegionEmployment Type: Full-timeAbout the RoleWe are seeking a Practice Improvement Specialist to join our Senior Services team in the Greater Western Sydney area. This role is pivotal in embedding person-centred care...

  • Practice Specialist, Continuous Practice Improvement

    1 week ago

    Sydney, New South Wales, Australia abrs Full time $100,797 per year

    Are you passionate about helping children and families thrive?Barnardos Australia is seeking a dedicated Practice Specialist to join our Practice Quality team. This is a full time 12month contract opportunity to be part of a values-led organisation committed to making a real difference in the lives of children and families. Location negotiable to work...

  • Medical Receptionist

    1 week ago

    Sydney, New South Wales, Australia Specialist Services Full time $50,000 - $80,000 per year

    Your role will be to support our Specialist Physicians and Surgeons with second to none admin support. You will report to the Practice Manager.Duties & responsibilities:Running of busy clinicsChecking in patientsUpdating records, scanning and importing medical recordsBilling, debt chasing (including liaising with Medicare and Health Funds)Manage phone calls...

  • Medical Receptionist – Casual with Potential Permanent

    2 days ago

    Sydney, New South Wales, Australia MyENT Specialist Full time $104,000 - $130,878 per year

    Office Hours onlyFlexibleFriendly and Supportive Team EnvironmentMust be able to travel between locations (Kogarah and Gregory Hills)About usA busy, established, Medical specialist located in Gregory Hills and Kogarah is seeking an experienced, flexible medical receptionist.This is an opportunity for someone who loves working in the health sphere to learn...

  • Practice Manager

    1 week ago

    Sydney, New South Wales, Australia Vet Vision Full time $90,000 - $120,000 per year

    About usAt Vet Vision we are dedicated to providing compassionate, cutting-edge specialist ophthalmic care to a wide range of species within a multi-disciplinary specialist hospital setting.Working with the team at multiple referral clinics we provide the highest standards of care to our patients in a supportive, collaborative environment.The roleVet Vision...

  • Medical Receptionist

    1 week ago

    Sydney, New South Wales, Australia Archway Practice Full time $45,000 - $65,000 per year

    A prestigious solo psychiatry practice located in Sydney CBD is urgently seeking an experienced Medical Receptionist on a part-time/ casual basis.This is a great opportunity for an autonomous, organised and friendly individual with previous experience working in a General Practice or with a Specialist.Candidates will need to be available to work every...

  • Practice Manager

    1 week ago

    Sydney, New South Wales, Australia Private Advertiser Full time $80,000 - $120,000 per year

    Practice ManagerSpecialist Plastic Surgery and Cosmetic PracticeCOSMEX - Epping, NSWFull Time (or Part Time 4 days)Monday to FridayParking Provided / short walk to Epping StationCOSMEX is seeking a Practice Manager to lead the day-to-day operations of our well established and growing specialist plastic surgery and aesthetic practice, based in Epping.We are...

  • Head of Practice

    4 weeks ago

    Sydney, New South Wales, Australia BaptistCare Full time

    BaptistCare seeks a Head of Practice to lead practice excellence across our community services, housing and aged care programs. Reporting to the General Manager - Practice, Clinical Care and Governance, you'll lead a high-performing team of senior practitioners and partner with leaders across BaptistCare to drive best practice care at every level of the...

  • Head of Practice

    4 weeks ago

    Sydney, New South Wales, Australia BaptistCare Full time

    BaptistCare seeks a Head of Practice to lead practice excellence across our community services, housing and aged care programs. Reporting to the General Manager - Practice, Clinical Care and Governance, you'll lead a high-performing team of senior practitioners and partner with leaders across BaptistCare to drive best practice care at every level of the...