Service Coordinator

3 hours ago

Castle Hill, New South Wales, Australia Fusion Careers Full time $60,000 - $80,000 per year

Join a Fast-Growing Team in a High-Energy, People-First Role

Location: Castle Hill (with on-site parking)

Full-Time | Monday-Friday

Hours: 7:00am-3:30pm after initial training period, which will be 8.00am-4.30pm

Are you someone who thrives in a fast-paced environment, loves being the go-to person, and takes pride in delivering top-notch service? This is your opportunity to join a highly respected, rapidly growing organisation that values initiative, teamwork, and excellence.

We're on the hunt for an experienced and driven Service Coordinator who's ready to hit the ground running and take control of a dynamic schedule. 

What You'll Be Doing:

  • Be the first point of contact for clients - friendly, helpful, and always solutions-focused
  • Coordinate and schedule service technicians efficiently and accurately
  • Manage customer enquiries and complaints with professionalism and care
  • Book and confirm jobs in line with service level agreements (SLAs)
  • Process orders and respond to service requests promptly
  • Raise invoices daily and manage work schedules with precision
  • Collaborate with the Technical Manager on job and resource planning
  • Prepare quotes and manage sourcing and ordering of stock

What We're Looking For:

  • Excellent communication skills - both written and verbal
  • Strong ability to multitask, prioritise, and stay cool under pressure
  • Experience using a CRM system and a knack for organisation
  • Confident, polished, and customer service-obsessed
  • Meticulous attention to detail and a proactive mindset
  • Previous experience in scheduling is a must

Why You'll Love It Here:

Be part of a supportive, close-knit team

Enjoy variety in your day - no two are the same

Stable hours, job security, and a workplace that values your growth

On-site parking at our Castle Hill location

Step into a career path with real potential

If you're someone who takes ownership, thrives on making things run smoothly, and enjoys working with people—we want to hear from you

APPLY NOW and become part of something exciting

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