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Audio Visual Service Manager

2 weeks ago

Sydney, New South Wales, Australia Xcite Audio Visual Full time $80,000 - $120,000 per year

About Xcite AV

Xcite Audio Visual is a nationwide, Australian owned company with a reputation for excellence.

At Xcite AV, we Design, Install, Program, Commission and Support high quality Audio Visual & Video Conferencing solutions within the Corporate, Education, Government and Hospitality sectors. Using only industry leading hardware and software, Xcite pride ourselves on providing the very best solutions and attention to detail throughout all phases of the project.

The Role

Due to continued growth in our Sydney office we are looking for a motivated and experienced Audio Visual Service Manager to assist in the delivery and growth of our national Service offering.

As the Service Manager you will support the day-to-day operations of our Service Department by:

  • Ensuring Services are delivered in line with our Business needs and contractual obligations
  • Daily Service operations and management of service technicians and jobs.
  • Ensuring excellent customer service levels, maintaining strong relationships with both existing and prospective clients as well as third-party suppliers, and securing recurring business.

Key Duties & Responsibilities

  • Developing and reviewing customer service standards, procedures and policies.
  • Managing service staff to ensure desired customer satisfaction levels are met.
  • Managing of the service department team and handling customer service interactions, reports, and repairs.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
  • Providing direction and feedback to technicians.
  • Responding to customer enquiries over the phone, via email, and in person.
  • Liaising with other managers and staff members to determine correct response to issues.
  • Keeping records of customer interactions with details of actions taken.
  • Building and sustaining positive business relationships with both existing clientele base and new business.

Experience Required

  • Minimum 5 years' experience in the Audio Visual Industry
  • Experience in a Service Manager or Service Coordinator Role
  • Proficient in MYOB Platform is highly desirable
  • Proficient in Microsoft Office
  • Exceptional customer service and communication skills
  • Excellent time management and organisational skills
  • Current Drivers Licence

If you are an outstanding performer and are looking for a challenging and rewarding opportunity to show your true potential, apply now.

We thank everyone in advance for their application, only candidates to be interviewed will be contacted.