Audio Visual Service Manager

16 hours ago

Castle Hill, New South Wales, Australia Xcite Audio Visual Full time $80,000 - $120,000 per year

About Xcite AV

Xcite Audio Visual is a nationwide, Australian owned company with a reputation for excellence.

At Xcite AV, we Design, Install, Program, Commission and Support high quality Audio Visual & Video Conferencing solutions within the Corporate, Education, Government and Hospitality sectors. Using only industry leading hardware and software, Xcite pride ourselves on providing the very best solutions and attention to detail throughout all phases of the project.

The Role

Due to continued growth in our Sydney office we are looking for a motivated and experienced Audio Visual Service Manager to assist in the delivery and growth of our national Service offering.

As the Service Manager you will support the day-to-day operations of our Service Department by:

  • Ensuring Services are delivered in line with our Business needs and contractual obligations
  • Daily Service operations and management of service technicians and jobs.
  • Ensuring excellent customer service levels, maintaining strong relationships with both existing and prospective clients as well as third-party suppliers, and securing recurring business.

Key Duties & Responsibilities

  • Developing and reviewing customer service standards, procedures and policies.
  • Managing service staff to ensure desired customer satisfaction levels are met.
  • Managing of the service department team and handling customer service interactions, reports, and repairs.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
  • Providing direction and feedback to technicians.
  • Responding to customer enquiries over the phone, via email, and in person.
  • Liaising with other managers and staff members to determine correct response to issues.
  • Keeping records of customer interactions with details of actions taken.
  • Building and sustaining positive business relationships with both existing clientele base and new business.

Experience Required

  • Minimum 5 years' experience in the Audio Visual Industry
  • Experience in a Service Manager or Service Coordinator Role
  • Proficient in MYOB Platform is highly desirable
  • Proficient in Microsoft Office
  • Exceptional customer service and communication skills
  • Excellent time management and organisational skills
  • Current Drivers Licence

If you are an outstanding performer and are looking for a challenging and rewarding opportunity to show your true potential, apply now.

We thank everyone in advance for their application, only candidates to be interviewed will be contacted.

  • Content Creator

    11 hours ago

    Castle Hill, New South Wales, Australia Automotive Superstore Pty Ltd Full time $60,000 - $80,000 per year

    Company DescriptionAutomotive Superstore is dedicated to simplifying the online shopping experience for auto parts. Featuring industry leading "Parts Finder" technology, we stock a wide range of products from top brands such as DBA, Bendix, Castrol, and many others. All products are 100% genuine and come with a full Manufacturer Warranty.We're passionate...

  • Service Coordinator

    2 days ago

    Castle Hill, New South Wales, Australia 1 Service Group Pty Ltd Full time $50,000 - $80,000 per year

    A unique opportunity has arisen for a Service Co-Ordinator to join this small dynamic and growing business that specialises in Inspection, Testing, Maintenance & repairs of Fire Systems, Plumbing Systems and Mechanical Air Services.Your role as a Service Co-Ordinator will see you undertaking a range of office based duties including;New client set upReporting...

  • Assistant Boutique Manager

    2 days ago

    Castle Hill, New South Wales, Australia CAMILLA Full time $90,000 - $120,000 per year

    An exciting opportunity exists for an outstanding retail superstar to join our fun and dynamic retail team in Castle Towers as an Assistant Boutique ManagerThis leadership role will oversee all day-to-day operational responsibilities. Further, they are accountable for maximising sales, by striving to be the best at providing excellence in client service,...

  • NEW Store Manager

    1 week ago

    Castle Hill, New South Wales, Australia Nude Lucy Full time $90,000 - $120,000 per year

    Store Manager | NEW STORE Opening – Castle TowersWe're opening our doors at Castle Towers and looking for a passionate leader to shape the future of Nude Lucy in Sydney.Known for clean lines, timeless silhouettes, and elevated essentials,Nude Lucyhas become a cult-favourite for those who value quality, effortless style, and mindful fashion. As we launch...

  • Assistant Store Manager

    2 weeks ago

    Castle Hill, New South Wales, Australia GAZMAN - The Austin Group Full time

    The RoleWe have exciting opportunity for an experienced Part Time Assistant Store Manager to join our busy team in Castle TowersResponsibilities include, but not limited to:In conjunction with the Store Manager, manage all aspects of running the storeLead, coach and develop the teamProvide an exceptional customer experience, through authentic and...

  • Assistant Store Manager

    7 days ago

    Castle Hill, New South Wales, Australia Tommy Hilfiger Full time $104,000 - $130,878 per year

    Design Your Future at PVHAssistant Store ManagerWhy PVH?Competitive salary + Clothing AllowanceMonthly Bonus on achieving targetsGenerous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)Recruitment Referral BonusAccess to Employee Assistance programCorporate discount with MedibankFree membership to Headspace meditation appAnnual...

  • Assistant Service Manager

    2 days ago

    Castle Hill, New South Wales, Australia Castle Hill Toyota Full time $60,000 - $90,000 per year

    About the role As an Assistant Service Manager at Castle Hill Toyota, you will be an integral part of the service team, supporting the Service Manager in the day-to-day operations of the service department. This is a full-time role based in Castle Hill, NSW 2154.What you'll be doingAssist the Service Manager in overseeing the efficient operation of the...

  • Graphic Designer

    1 week ago

    Castle Hill, New South Wales, Australia Automotive Superstore Pty Ltd Full time $60,000 - $80,000 per year

    Company DescriptionAutomotive Superstore is dedicated to simplifying the online shopping experience for auto parts. Featuring industry-leading "Parts Finder" technology, we stock a wide range of products from top brands such as DBA, Bendix, Castrol, and many others. All products are 100% genuine and come with a full Manufacturer Warranty. We're passionate...

  • Assistant Store Manager

    7 days ago

    Castle Hill, New South Wales, Australia Rebel Sport Full time $104,000 - $130,878 per year

    Ready to step up as an Assistant Store Manager, at a top 25 sporting rebel store?We want a natural leader Whether you've managed a team or led the charge as a supervisor. Someone who's hungry to drive KPIs, thrive in a fast-paced environment, and keep things organised while communicating like a pro.You'll be joining a high-performing, results-driven crew,...

  • Retail Manager

    2 weeks ago

    Castle Hill, New South Wales, Australia Unison Label Full time

    Unison is a fashion brand that sets a new standard for modern Australian style.We are looking for aDual Site Concession Managerwho connects with our vision and joins the conversation by launching our legacy, communicating our message and creating an elevated customer and team experience, within ourMyer Castle Hill Concession Pads.WHAT'S IN IT FOR YOU?Up to...