Resource Coordinator

Role Type: Ongoing / Permanent full-time opportunity

Salary: DCS Clerk Grade 07/08 (base from $113,574 - $125, 720 + super)

Work location: McKell (Hybrid flexible working options available)

About you:

• Ability to keep track of multiple resources and ensure that everything is allocated effectively.

• To liaise with different teams, vendors, and stakeholders.

• Ability to resolve conflicts and find efficient solutions under pressure.

• Understanding of budgeting and cost control related to resource allocation.

• Ensuring that all resources are accounted for and used effectively.

• Prior experience in resource coordination, project management, or a related role is typically required.

• Acting as a liaison between business units

• Excellent communication and stakeholder management capabilities

• Familiarity with project management tools and methodologies, such as Agile or Waterfall.

About the role:

The responsibilities of the resource coordinator are to build and maintain strong relationships with Hiring Managers, Talent and other key stakeholders through consultation, collaboration, responsive advice, and service ensuring recruitment, attraction, and talent resourcing efforts re integrated into Branch programs and practices

Your main responsibilities will include:

• Assess project needs and allocate resources accordingly (human, equipment, or budget).

• Coordinate with project managers to adjust resource schedules based on project timelines.

• Forecast resource needs for upcoming projects.

• Act as a liaison between departments, teams, and project managers.

• Communicate resource availability, constraints, and potential risks to stakeholders.

• Provide updates on resource usage and requirements during project progress meetings.

• Ensure that resources are used efficiently to stay within budget.

• Assist in estimating resource-related costs for upcoming projects.

• Identify potential risks related to resource shortages or misallocation.

• Work with project managers to develop contingency plans.

• Coordinate with external vendors or suppliers for resource acquisition or services.

• Ensure timely delivery of external resources or services.

• Oversee and coordinate the chargeback process to ensure all expended payments are refunded to DCS by the relevant NSW government agency.

• In charge of writing briefing notes that are clear, and succinct on including the crucial details required for decision-making.

Who we are:

The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment.

The team:

• Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.

• Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.

• Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.

• Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.

Benefits of working for DCS:

• Accrued flexible leave

• Hybrid working options- flexibility to work from home and office

• Potential to work anywhere in NSW

• Generous leave entitlements including up to 14 weeks parental leave

• Access to health and well-being programs including Fitness Passport

• Competitive pay and conditions

Applying is easy Launch your career to the next level by submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

Salary Grade 07/08 with the base salary for this role starting at $113574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 27 Nov 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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