Current jobs related to 20x Customer Support Officers - Newcastle Maitland Hunter - Alexander Appointments
-
Customer Support Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia Coal Services Pty Ltd Full time $45,000 - $60,000 per yearCustomer Support OfficerPart time fixed term opportunity | 12 monthsOffice based role in Singleton with onsite parkingAbout the role:In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. With your ability to work independently and multitask, you will manage a busy...
-
Assistant Customer Support Officer
2 weeks ago
Hunter Valley, Australia NSW Department of Customer Service Full timeThe State Insurance Regulatory Authority (SIRA) is looking for an Assistant Customer Support Officer to join our team! **The Opportunity** - Ongoing clerk grade 5/6 opportunity - Salary Range $99,938 - $110,271 + super, commensurate with experience - Excellent career development and learning opportunities - Play a key role in empowering people who have been...
-
Customer Service Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia integratedliving Australia Limited Full time $60,000 - $80,000 per yearintegratedliving operates a fantastic Customer Service Centre based in our new contact centre in Carrington. Looking for a customer service legend to join us for an exciting Temporary Full Time - 6 month adventureIf you are an enthusiastic, confident and vibrant Customer Service Officer looking for a career where you can give back to those in need then,...
-
Administration Support Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia Yore Contractors Pty Ltd Full time $60,000 - $80,000 per yearAdministration Support OfficerLocation: Muswellbrook (Mine Site Office)Hours: 15–20 hours per weekAbout the RoleAt Yore Contractors we are Polywelding Specialists with 50+ years experience in infrastructure projects across NSW and QLD. Our expertise spans coal seam gas extraction, gas drainage, water management & tailings installations. We are...
-
Customer Service Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia DSI Underground Full time $104,000 - $130,878 per yearAbout the RoleBased at Heatherbrae and reporting to the National Sales Manager – Coal, the Customer Service Officer will work closely with Sales Managers and internal teams to ensure seamless service delivery. Your role will involve managing customer enquiries, processing orders, coordinating logistics, and supporting production to meet lead times and...
-
Customer Service Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia Greater Bank Limited Full time $60,000 - $80,000 per yearJoin our dynamic Relief Team - meet new people daily and gain valuable experience working with diverse managers and teams. This team plays a vital role in driving the success of multiple branches, providing support that helps each location perform at its best. These are Full-Time opportunities working Monday to Friday, 8:50am to 5:05pm, with a compulsory...
-
Administration Support Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia J&H Commercial Services Full time $104,000 - $130,878 per yearOur Hunter Valley based Services company is seeking an Administration Support Officer; on a permanent part time basis.As the successful applicant you will provide support to our sales, workflow and quoting teams daily.You will possess and clearly demonstrate the following attributes:Strong Customer focus with an exceptional phone mannerMust have the...
-
Waste Support and Weighbridge Officer
2 weeks ago
Newcastle, Maitland & Hunter, Australia Maitland City Council Full time $66,927 - $74,589 per yearWaste Support and Weighbridge Officers Council has three exciting new opportunities for Waste Support and Weighbridge Officers to join our team at the newly built weighbridge at the Maitland Resource Recovery Facility. About the role Located at the Maitland Resource Recovery Facility, our new Waste Support and Weighbridge Officers play an integral role...
-
Administration & Office Support
2 weeks ago
Newcastle, Maitland & Hunter, Australia MAKE Windows and Doors Pty Ltd Full time $60,000 - $80,000 per yearAbout UsMake Windows & Doors is a leading Newcastle-based manufacturer specializing in high-quality windows and doors. We pride ourselves on delivering exceptional products and services to our clients across the region. As we continue to grow, we're seeking a dedicated Office Support professional to join our team and contribute to our efficient...
-
Regulatory Operations Support Officer
2 weeks ago
Hunter Valley, Australia NSW Department of Customer Service Full time**Regulatory Operations Support Officer - NSW Fair Trading and Regulatory Services, Renting Team - Rental Bonds** **Grade**:Clerk Grade 3/4 **Salary range**:$82,193 - $90,001 + superannuation and leave loading **Duration**:Ongoing **Location**: Grafton and surrounding areas (Ballina, Lismore, Grafton, Coffs Harbour) Attendance 2-3 days per week. Initial...
20x Customer Support Officers
2 weeks ago
- $34.59 per hour Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster
- NSW State Government | Hybrid – Maitland WFH
- 11th July 2025 Start | Estimated 6-month assignment, potential to extend
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role
They are currently seeking 30x Customer Support Officers with Contact Centre experience to join their team in Maitland with some flexibility to work a few days remotely from home, once approved by management. This is an estimated 6-month temporary assignment, commencing on Friday 11th July 2025, with a strong potential for the assignment to extend.
You will be required to work a rotating roster between the hours of 7am-7pm Monday to Friday excluding Public Holidays. You will be placed on a 2-week rotating roster, where you will work the same shift for a 2-week period and then will transition to another shift.
Reporting to the Manager, you will be required to act as the first point of contact for the Births, Deaths and Marriages Line. You will provide high level professional customer service in triaging calls to achieve Departmental objectives;
Responsibilities
- Act as the first point of contact, providing high level, professional customer service
- Respond to enquiries, in an accurate and timely manner
- Receive high-volume inbound calls, operating contact centre telephony and other communication systems
- Obtain all necessary information to redirect calls to the appropriate contact centre specialist
- Acknowledge and accurately record customer complaints, provide complaint resolution outcomes
- Gather, collate and investigate enquiries to resolution
- Escalate complex complaints to Senior Team Members
- Capture, process and lodge accurately customer information and transaction records into the database
- Complete and process basic transactions
- Generating correspondence and mail outs
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
- Adhere to Contact Centre daily and monthly KPI's
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient and confident with a customer service delivery focus
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Minimum 2-3 years high-volume contact centre experience
- Experience in Workers Compensation or Insurance industries, advantageous
- Understanding of Workers Compensation
- Flexibility to work a rotating roster between the hours of 7am – 7pm, Monday to Friday
- Willingness to undergo a National Police Check
- Reliable remote internet access and ability to work unsupervised
- Flexible to attend an in-person Assessment Centre on Friday 27th June 2025
- Ability to commence Friday 11th July 2025 and commit to the duration of the assignment
For other similar roles currently available, please go to our jobs page
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear
