Regulatory Operations Support Officer

3 days ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Regulatory Operations Support Officer - NSW Fair Trading and Regulatory Services, Renting Team - Rental Bonds**

**Grade**:Clerk Grade 3/4
**Salary range**:$82,193 - $90,001 + superannuation and leave loading
**Duration**:Ongoing
**Location**: Grafton and surrounding areas (Ballina, Lismore, Grafton, Coffs Harbour)
Attendance 2-3 days per week. Initial training and occasional travel to Grafton required

**About the Role**:

- Role located in the beautiful Jacaranda City - Grafton
- Flexible working arrangements with the ability to combine working from home and office.
- Full Time opportunity Monday - Friday.
- Rotating roster with early shifts between 8:30am-4pm and late shifts between 9:30am-5pm
- Join a welcoming and inclusive team with a positive work environment and strong work ethic.
- Become a part of the Department of Customer Service and enjoy career development opportunities and the opportunity to learn new skills

**To be successful you will / About you**:

- Can accurately and efficiently analyse data.
- Have outstanding customer service skills and be passionate about customer service.
- Demonstrate your ability to think and problem solve.
- Be able to manage a high-volume workload and handle competing priorities including phone calls.
- Have an enthusiastic attitude and willingness to learn new skills.
- Previous data entry experience would be desirable.
- Regulatory experience is not a requirement but preferred.

These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

**If you said yes to the above, we want to hear from you**

**What we need from you**

To start your journey towards becoming our Service Delivery Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

Salary Grade 3/4, with the base salary for this role starting at $82193 base plus superannuation

**Closing Date**:Friday 7th March 2025 (9.59am)

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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