Customer Service Officer

2 weeks ago

Newcastle Maitland Hunter, Australia integratedliving Australia Limited Full time $45,000 - $60,000 per year

integratedliving operates a fantastic Customer Service Centre based in our new contact centre in Carrington. Looking for a customer service legend to join us for an exciting Temporary Full Time - 6 month adventure

If you are an enthusiastic, confident and vibrant Customer Service Officer looking for a career where you can give back to those in need then, this is the rewarding job you have been looking for Our Customer Service Officers work within a motivated and supportive team, and provide our current and potential clients, community vendors and Support Workers in the field with excellent service.

As a Customer Service Officer with integratedliving, you will be the first point of contact for information on services, packages, and all things integratedliving

If you value exceptional customer service, have a positive attitude and commitment to providing the best care to our clients. As well as;

  • Availability to work Monday - Friday
  • The ability to problem solve and think outside the box
  • Open to change and easily adaptable to an ever-changing industry
  • Effectively and efficiently resolve complaints and feedback from clients
  • Quickly and accurately recording a brief summary of conversations into a database
  • Being kind and compassionate toward people that need assistance, even when they are not having the best day

  • A role that will challenge your and give you the potential to grow a career in a stable industry want to hear from you

  • Do you have exceptional customer service skills?

  • Can you sensitively take a compliant from a distressed person?
  • Can you quickly and accurately record a brief summary of conversations in a database?
  • Do you understand that some people need assistance, even when they are not having the best days?

If you answered Yes to these questions, this is the job for you

If you have the ability to problem solve, think outside the box and are adaptable to an ever-changing industry we want to hear from you

Benefits for you

We offer a growing range of benefits including:

  • Tax benefits through salary packaging options as a not-for-profit organisation
  • Regular hours to suit your work-life balance
  • Professional development, employee award programs and career progression opportunities
  • A career with purpose - the opportunity to make a real difference in the community and our client's lives
  • A safe and healthy workplace culture which promotes diversity and mutual respect
  • Exclusive employee benefits & discounts with health and financial providers
  • EAP support with 'no cost' access to wellness services

About Us

integratedliving is an industry-leading provider known for its approach to person centred care. We are committed to delivering optimal health and wellbeing outcomes for our rural, regional, and remote clients. Our culture is dynamic, we move quickly and provide services that allow them to stay home, where they want to be.

If you have the drive, commitment, and desire to help improve individual health outcomes and strengthen your local community then we welcome your application.

integratedliving Australia values diversity and promotes understanding and inclusion of all people organisation wide.

Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Please note: All integrated living team members who can be safely vaccinated are strongly encouraged to remain up to date with COVID-19 vaccinations.

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