Customer Service Officer

Join our dynamic Relief Team - meet new people daily and gain valuable experience working with diverse managers and teams. This team plays a vital role in driving the success of multiple branches, providing support that helps each location perform at its best. These are Full-Time opportunities working Monday to Friday, 8:50am to 5:05pm, with a compulsory 1-Week Induction training at full-time capacity in Newcastle.

Are you someone who remains calm under pressure, listens with intent, and brings empathy to every interaction? We're looking for dedicated Customer Service Officers who combine patience, resilience, and professionalism to deliver exceptional support. You'll be the first point of contact for our customers — solving problems, answering questions, and building trust through every conversation. If you take pride in helping others and providing outstanding customer service, we want to hear from you.

• Previous retail customer service experience (minimum 2 years experience or HSC).
• Strong cash handling skills with an eye for detail and accuracy.
• Engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.
• Actively listens and responds with empathy while maintaining emotional boundaries.
• Proficient computer skills, and the ability to learn new systems.
• Effectively manage time, tasks, and priorities during high-volume periods without compromising quality.
• Maintains high performance under pressure and collaborates positively with team members.

• Act as first point of contact, positively interacting with customers and building strong relationships.
• Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services, while striving towards achieving personal targets.
• Communicating financial product and regulatory information clearly and confidently.
• Navigate systems and processes with accuracy, ensuring compliance and operational excellence.
• Work collaboratively to contribute to team and corporate performance expectations.

As part of the NGM Group, employees can take advantage of the following work perks:

Culture and Connection; Inclusive environment,and 24/7 support for your health and wellbeing and access to Fitness Passport

Growth and Opportunities; Formal accreditation and training to support on the job needs, access to ongoing development programs workshops, free access to LinkedIn Learning and employee referral program.

Meaningful Work; Two community volunteer days and three recreational leave days per year in addition to annual leave and 18 weeks paid parental leave.

Other benefits;Hotel and corporate health insurance discounts and annual flu vaccinations.

We're Greater Bank, part of NGM Group, and we've been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.