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Customer Support Officer

2 weeks ago

Newcastle Maitland Hunter, Australia Coal Services Pty Ltd Full time $45,000 - $60,000 per year

Customer Support Officer

  • Part time fixed term opportunity | 12 months
  • Office based role in Singleton with onsite parking

About the role:

In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. With your ability to work independently and multitask, you will manage a busy reception area in our Singleton office. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests.

Your main responsibilities will include:

  • Reception duties including being the first point of contact for customers and/or clients
  • Coordinate the day-to-day running of the office by managing calendars, scheduling appointments and ensuring all bookings run smoothly and on time
  • Manage incoming calls via a call queue
  • Address any incoming emails
  • Maintaining accurate information and file management
  • Providing general administrative support

About you:

Your education, experience and skills will include:

  • HSC or TAFE equivalent
  • Cert III in Business Administration (desirable)
  • Previous administration experience (required) preferably in a reception area
  • Experience in a medical practice or scheduling and appointment allocation (desirable)
  • Ability to work in a team and independently with a focus on customer service excellence
  • Competent in the use of Microsoft Office, particularly Word and Excel
  • Friendly and professional outlook combined with a strong work ethic
  • Discretion and the ability to keep information confidential
  • Strong attention to detail and excellent communication skills
  • Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

  • Check out our Benefits page to learn more about our Employee Value Proposition
  • Friendly and supportive team culture
  • 7.25-hour days
  • 5 weeks annual leave plus 20% leave loading. 18 days personal leave & 3 days family and emergency leave
  • Paid Parental Leave for permanent employees (super paid on paid parental leave)
  • Superannuation co-contribution scheme
  • Additional company holidays at Easter and Christmas
  • Access to onsite gym and onsite parking
  • Professional Development days
  • Reward and Recognition program to celebrate your success
  • Retailer discounts through Smart Spending App
  • Access to Employee Assistance Program and novated leasing

About us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

Important information re: your application

·       Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.

·       Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.

·       We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.

To apply:

Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.

Applications close 2 September 2025. Please note applications may be shortlisted and progressed prior to the closing date.

For greater insight into Coal Services, be sure to check out our website