Customer Service Representative

WHY join Schindler?

At Schindler, we are all about our culture We focus on supporting our employees to meet their full potential through careful selection and constant developmentto make them a leader in their area. You will have the opportunity togrow and develop both personally and professionallywhilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

We have had opportunities arise for Part-Time Customer Service Representatives, with a genuine enthusiasm for excellence in customer service, to join our organisation based in our National Call Centre in Alexandria. Reporting to a supporting and experienced Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to our highly trained technicians accordingly.

What's in it for you:

• Competitive Part-Time base
• 12% Super
• 5% Annual Bonus
• Excellent opportunity for you to expand your experience at world world-leading Lift company
• Permanent full-time role
• A work/life balance organisation - culture-first approach
• A great learning environment with a local and global team
• Access to the Employee benefits discount scheme
• A wide variety of social activities – even a day off for your birthday
• Brand new purpose-built office in Alexandria with onsite parking or 4-minute walk from Mascot Station

Positions and Shifts Available

Option 1 / 3 Days

• Part Time; $
• 11pm to 7am  (Sunday to Tuesday)

Option 2 / 4 Days

• Part Time; $62,006.58
• 9am to 5pm (Monday, Thursday, Friday, Saturday)

Option 3 / 3 Days

• Part time;  $51,315.79
• 7am to 1pm (Sunday)
• 7am - 3pm (Monday and Tuesday)

Key Accountabilities:

• Taking inbound calls and break down requests
• Logging and dispatching service calls to technicians
• Providing customers with accurate and timely information regarding job progression
• Following and implementing our internal escalation processes to ensure jobs are dispatched in a timely manner

What we are looking for:

• Experience in a customer service position
• Excellent interpersonal skills and customer service etiquette
• Outstanding communication skills, both verbal and written
• Intermediate MS Office Suite skills
• Strong keyboard skills with excellent attention to detail
• Ability to solve problems and decision making
• An ability to maintain composure under pressure in a demanding environment

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employeeswho design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

How to Apply:

We are constantly looking for passionate and enthusiastic peoplewith the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leaderand believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY"button

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We supportdiversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.