Ecommerce & Customer Service Assistant

18 hours ago

Alexandria, New South Wales, Australia TSHR - Trak and Scarlett Full time $60,000 - $80,000 per year

Job Title: Ecommerce & Customer Service Assistant - Luxury Fashion Brand

Location: Alexandria

Reports To: Ecommerce Manager

Department: Ecommerce

About the Role:

We are seeking a proactive and detail-oriented Ecommerce & Customer Service Assistant to join our growing team. This role is perfect for someone who thrives in a fast-paced, collaborative environment and enjoys supporting both customers and digital operations. You will be at the heart of delivering a seamless online shopping experience while contributing to the overall success of our ecommerce initiatives.

Key Responsibilities:

Customer Service:

  • Respond promptly to customer inquiries via email, live chat, social media, and occasionally phone.
  • Resolve order-related issues, including shipping, returns, exchanges, and sizing questions.
  • Troubleshoot payment, order, and website issues efficiently.
  • Maintain up-to-date knowledge of products, policies, and promotions.
  • Support occasional evening showroom events.

Ecommerce & Website Management:

  • Ensure the website is always fully functional, up-to-date, and aligned with best practices.
  • Regularly audit and improve site content and product merchandising.
  • Manage daily product tagging and updates.
  • Create new collections and execute sales markdowns in Shopify (and other platforms as needed).
  • Assist in ecommerce projects, testing functionality, and attending web development meetings.
  • Proactively resolve issues to optimize the customer experience.

Product & Content Management:

  • Upload seasonal products and ensure merchandising is optimized for sales.
  • Support ecommerce photoshoots as required.

Reporting & Monitoring:

  • Prepare weekly, monthly, and quarterly ecommerce reports.
  • Track faulty product reports, out-of-stock items, and unfulfilled orders.

Team Collaboration:

  • Work closely with the Client Team and wider business to support ecommerce goals.
  • Demonstrate a proactive and can-do attitude.
  • Take initiative in self-development and training.

Requirements:

  • 1-2 years' experience in a customer service or ecommerce role.
  • Experience with Shopify and strong understanding of website functionality.
  • Technical proficiency in Microsoft Office Suite, especially Excel.
  • Analytical mindset with a focus on data-driven decision-making.
  • Strong problem-solving abilities and interest in project management.
  • Excellent attention to detail and time management skills.
  • Ability to work independently while being a collaborative team player.

Why Join Us:

This is an exciting opportunity to grow your career in ecommerce and customer service within a dynamic, supportive team. You'll gain hands-on experience in both digital operations and client-facing support while contributing to the success of a fast-moving online business.

To apply please email,

  • eCommerce & CRM Executive

    1 week ago

    Alexandria, New South Wales, Australia TSHR - Trak and Scarlett Full time $90,000 - $120,000 per year

    eCommerce & CRM Executive - Fashion & Lifestyle BrandWe're seeking a talented and driven eCommerce & CRM Executive to join our fast-growing, innovative fashion brand. This is an exciting opportunity for someone passionate about digital marketing, eCommerce, and customer experience, who wants to accelerate their learning while working alongside leaders in the...

  • Marketplace Coordinator

    2 weeks ago

    Alexandria, New South Wales, Australia City Chic Collective Limited Full time $60,000 - $80,000 per year

    Join one of Australia's most exciting fashion eCommerce teams Are you ready to take your career to the next level and work with some of the world's biggest retailers — including Macy's, Nordstrom, The Iconic, and Myer? We're looking for a driven and detail-oriented Marketplace Coordinator to help manage and grow our global online marketplace...

  • Customer Service

    2 weeks ago

    Alexandria, New South Wales, Australia Michael Page Full time $45,000 - $65,000 per year

    Work for a leading global retail brand3 month temp roleAbout Our ClientWe are partnering with a global brand within the retail sector. They specialise in delivering high-quality products and services, ensuring a rewarding experience for both customers and employees.Job DescriptionResponding to customer inquiries via phone and email in a timely and...

  • Customer Service Specialist

    1 week ago

    Alexandria, New South Wales, Australia Koala® Full time $60,000 - $80,000 per year

    At Koala we believe that designing better habitats leads to better lives – for our people, our planet, and the communities we're part of. For a decade we have been perfecting our approach to furniture design; creating beautiful, flexible, innovative and sustainable products that solve the needs of real people.Why we have this role @ KoalaTo provide...

  • Import Customer Service

    1 week ago

    Alexandria, New South Wales, Australia Seaway Full time

    This is a great opportunity for a logistics leader, and strategic thinker to use their Customer Service skills and take the next step in their careerSEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator.  Based at our Sydney Office, this position is a great opportunity to join a company who value career growth...

  • Part Time Customer Service and Sales Assistant Alexandria NSW

    2 weeks ago

    Alexandria, New South Wales, Australia Beacon Lighting Full time $40,000 - $60,000 per year

    Utilise your sales skills and passion for interior design to light up our customers' livesPermanent part time customer service and sales role available at our Alexandria storeComprehensive and ongoing training - no lighting experience neededJob security, performance based profit share incentives, generous team member discounts and Birthday leaveBenefitsTo...

  • Customer Experience Specialist, Sydney

    1 week ago

    Alexandria, New South Wales, Australia Tesla Full time

    What To ExpectThe Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience...

  • Senior Performance Marketing Manager

    1 week ago

    Alexandria, New South Wales, Australia TSHR - Trak and Scarlett Full time $120,000 - $140,000 per year

    The Company:Based in Alexandria, this fast-growing Australian online fashion retailer is known for its trend-led, feminine, and affordable styles. The brand has built a global presence with a strong following among Gen Z and millennial women. With new arrivals dropping weekly, the brand delivers must-have looks for every occasion - from casual wear to...

  • Marketing Specialist

    3 days ago

    Alexandria, New South Wales, Australia Talent Matters Australia Pty Ltd Full time $80,000 - $100,000 per year

    Beautiful global swimwear co.Alexandria basedSalary $80 - $100K plus Super (based on experience / skills)The Company Our client is a well-known and ethically manufactured swimwear company, based in Alexandria. They have a focus on sustainability and innovation, ensuring they are customer centric in their designs.  This role will suit an experienced...

  • Customer Support Cadet

    3 days ago

    Alexandria, New South Wales, Australia Tesla Full time $60,000 - $90,000 per year

    What To ExpectAre you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? Join Tesla in an entry-level role that offers a fantastic opportunity for growth and professional development.At Tesla, we're revolutionising transportation with cutting-edge electric vehicles, and now you have the...