Administration and Service Coordinator

4 days ago

Alexandria, New South Wales, Australia SPE Plumbing Full time $60,000 - $90,000 per year

Administration and Service Coordinator - Maintenance Plumbing

An excellent career opportunity to join a fast growing Strata and Property Maintenance Plumbing Company as a Administration and Service Coordinator

SPE Plumbing is fast becoming a leader within the Strata and Property Management industry servicing Sydney wide.

This growth is a result of our focus on customer service, a "can do attitude" and commitment to our works but also valuing a healthy Work/Life balance.

If this sounds like the opportunity you have been seeking, then apply today

This office-based role is responsible for administration of the day-to-day operations of the office, as well as providing administrative support to the Management Team.

The Role:

*Manage, coordinate and schedule daily works using Job Management Software

*Coordinate plumbers daily schedule, process timesheets, communicate with clients, manage calendars, and ensure smooth day-to-day operations

*Respond to phone and email enquiries

* Coordinate resources by managing and allocate personnel, equipment, and materials according to schedule requirement

* Anticipate and strategise to overcome changes and delays in the schedule

* Coordinate the rescheduling process of work orders

* Oversee the day-to-day operational activities of Office & On-Road Staff

* Liaise with internal staff to ensure clear communication for workflow between departments

*Update safety and insurance documentation

*Follow up on pending quotes

*Manage vehicle fleet and associated insurance/maintenance needs

We are looking for:

  • Confident communicator with strong organisational and interpersonal skills, with a customer-centric approach.
  • Proficiency in Job Management Software& competent IT skills
  • Experience in service-based scheduling or coordination of trades based services
  • Comfortable working with tradespeople and customers alike
  • Positive attitude, team player, and a natural problem-solver
  • Having a 'can-do' attitude
  • Clear and professional communication skills — written and verbal
  • Confident using Microsoft Outlook, Excel, and Word
  • Ability to liaise with other vendors & contractors when required

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