Import Customer Service

4 days ago

Alexandria, New South Wales, Australia Seaway Full time

This is a great opportunity for a logistics leader, and strategic thinker to use their Customer Service skills and take the next step in their career

SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. 

Based at our Sydney Office, this position is a great opportunity to join a company who value career growth and development. 

This role will give you the autonomy to perform a wide range of tasks within the requirements of import customer service and allow you to further diversify your skills. So if you're looking for a new challenge please read on…

The Role

  • Act as primary day-to-day point of contact for your designated portfolio of tier 1 accounts
  • Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities
  • Ensure orders are managed efficiently and in line with procedures
  • Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions
  • Check rates, and process bookings & required documentation in a timely manner
  • Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems
  • Invoicing and general administration & reporting
  • Ensure data integrity is maintained within systems
  • Lead by example and provide consistent, professional customer service in all interactions with stakeholders

About You To be successful in this role, you will possess the following: 

  • Freight Forwarding Experience (at least 3-4 years)
  • Experience in both PO & allocation management
  • Intermediate knowledge of CargoWise One (essential)
  • Collaborative team player
  • Professional, confident communication
  • Strong organisational skills and demonstrated ability to multitask and manage time effectively
  • Innovative thinker who embraces change
  • Ability to self-motivate as required

This is a full-time position with standard office hours of 8:30am – 5:00pm Monday to Friday. 

About Us

SEAWAY is proudly Australian-owned, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. In addition, we are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines.

SEAWAY is a progressive business with a friendly, energetic team and culture across our offices in Australia, New Zealand & China. We are focused on providing pathways for success for our 500+ team members through active management and we pride ourselves on being a welcoming, supportive and professional organisation.

Joining the SEAWAY team will provide you:

  • Hybrid work environment
  • Collaborative and welcoming team environment
  • Exclusive discounts at 400+ retailers including Health Insurance and Grocery stores
  • Free onsite parking
  • Complimentary fresh fruit delivered each week
  • Internal Opportunities within the SEAWAY Group

HOW TO APPLY 

All applications must include a resume and cover letterand can be sent to  

Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this timeframe can assume their application has been unsuccessful.

As part of the recruitment process, the successful candidate will be required to complete a National Police Check. 

Only Australian/NZ citizens and permanent residents will be considered for this position.

No Agencies please.

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