Call Centre Manager

2 weeks ago

Perth, Western Australia The College of Climate Change Full time $100,000 - $120,000 per year

Call Centre Manager

The College of Climate Change

Malaga, Perth WA

Full time

$100,000 per annum + super

The College of Climate Change - Head Office in Malaga, Western Australia.

About the role

The Call Centre Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of the College Executive Team.

Key Responsibilities

  • Provide effective leadership, management and supervision to call centre staff.
  • Partner with trainers and other teams to facilitate collaboration and achieve strategic objectives
  • Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements in the VET industry
  • Identify and implement opportunities for continuous improvement in student support and call centre operations
  • Oversee customer relations management resources

Qualifications

The person we seek will have the following

  • A Bachelor's degree or 5 years of relevant and recent experience in service provision management and administration, preferably in a call center
  • Excellent communication (both verbal and written) and interpersonal skills
  • Proven ability to meet deadlines and work independently
  • Well-developed leadership and people management skills
  • Well-developed time management and organisational skills
  • High levels of initiative and problem-solving skills
  • Well-developed analytical and data reporting skills
  • Strong commitment to customer service

At the College, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

The role will set you up for a rewarding and valuable career. You will receive initial training, on-the-job training, and continuous ongoing support.

Benefits include but are not limited to the following:

  • Supportive Management and great workplace culture.
  • $100,000 per annum + bonus + super.
  • Weekly payroll.

Please apply directly via Seek.

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