Dispatch / Call Taker

2 weeks ago

Perth, Western Australia Wilson Full time $60,000 - $80,000 per year

Company description:

Wilson Medic One provides strategic and alternative service solutions including ambulance and patient transfer services, medical placements, emergency response and event medical solutions. We offer specialist management in the accommodation, management and transport of low, medium and high acuity (non-emergency) patients.

Our people are our business, they are our greatest asset and it's what sets us apart in the provision of primary care in the Non-Emergency Patient Transport sector. Their professionalism, passion and commitment allows us to deliver the very best in customer service and patient care. Being a part of our team means living our core values of:

Care - People, customers and communities matter.

Integrity - We do what's right, not what's easy.

Accountability - Ownership is every person's responsibility.

Innovation - Change that adds value.

Job description:

Wilson Medic One is seeking enthusiastic Dispatchers/Call Takers to join our team. As a Dispatch/Call Taker, you will play a crucial role in ensuring the smooth and efficient resourcing, scheduling, and logistical operations necessary to maintain our high standard of service delivery.

About the Role:

Reporting to the Dispatch/Call Taker Supervisor, you will be instrumental in coordinating patient transfers for Mental Health and Non-Emergency Patients between hospitals and within the community.

* SALARY: up to $ super + overtime

* LOCATION: Belmont, WA

* SHIFTS: Monday to Friday Afternoon Shifts

Key Duties and Responsibilities:

* Manage crews to ensure efficient patient movement, transport, and optimal clinical outcomes, adhering to contractual expectations and KPIs.

* Handle customer calls and manage the booking process.

* Plan and dispatch bookings to maximize resource efficiency.

* Ensure accurate entry of booking and patient transport data into the Wilson Medic One booking system.

* Collaborate with the Rosters team to ensure optimal crew allocations.

* Generate reports on customer complaints, queries, excessive delays, and other significant incidents.

* Complete daily workload summaries and timesheets and prepare End of Month (EOM) reports.

About You:

* Knowledge of Patient Transport Services advantageous.

* Previous experience in a call centre or customer services environment ideal.

* Skilled at fostering the best performance in team members.

* Professional in representing Wilson Medic One to customers and key industry stakeholders.

* Capable of directing resources and staff positively.

* Proficient in Microsoft Outlook and Excel

* Excellent communicator with the ability to build rapport with a diverse range of individuals.

* Strong analytical and problem-solving abilities.

* Perform well under pressure, balancing business needs with individual needs.

* Collaborative team player with the ability to work independently.

* Reliable, positive, and resilient.

How to Apply:

We will begin shortlisting candidates soon. Please submit your resume summarizing your experience as soon as possible.

Only shortlisted candidates will be contacted for an interview. If you are not contacted within 30 days, your application has been deemed unsuccessful.

Diversity and Inclusion:

At Wilson Medic One, we are committed to building a workforce that reflects the diversity of the community we serve. We encourage applications from people of diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. Our inclusive culture fosters innovation and teamwork. If you want to make a positive impact in your community, apply today

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