Customer Insights Analyst

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia's leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing

About the role

As a Customer Insights Analyst at Sonder, you will turn complex data into actionable insights that inform business decisions and enhance customer experiences. You'll work with internal teams and external stakeholders to define problems, analyse trends, and deliver clear, impactful recommendations. This role offers end-to-end exposure across the analytics lifecycle, from exploring and interpreting data to developing reusable frameworks and communicating findings that drive strategic outcomes.

What you'll be doing

• Collaborate with internal teams (e.g. Marketing, Product, Customer Success, Operations) and external stakeholders to understand business problems and define analytics requirements.
• Analyse large structured and semi-structured datasets to identify patterns, trends, and opportunities.
• Apply the right analytical methodologies for each project, using SQL, and Python to generate actionable insights.
• Build dashboards, reports, and visualisations using Tableau to clearly communicate findings.
• Develop reusable analytics models and frameworks to support scalable, long-term solutions.
• Work with ETL processes and modern data platforms such as Snowflake to ensure data quality and accessibility.
• Recommend experiments or analyses to improve understanding of customer behaviour and business outcomes.
• Use a problem-solving approach to break down complex questions into manageable, actionable tasks.
• Share knowledge and contribute to the growth of the Analytics team, fostering a data-driven culture.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor's degree in Computer Science, Mathematical Sciences, or a related field
• 2-5+ years' experience in a data analytics or customer insights role.
• Experienced with SQL, Python or R, and dashboarding using Tableau or Power BI.
• Data Management & Analytics: Comfortable working with large structured and semi-structured datasets, and experienced with ETL processes, data warehousing, and platforms like Snowflake, Databricks, or Redshift.
• Communicative: Able to present complex data clearly to stakeholders, translating analysis into actionable business recommendations.
• Strategic: Thinks critically about analytical methodologies and develops reusable, scalable solutions.
• Collaborative: Enjoys working with cross-functional teams to understand business needs and deliver impact.
• Innovative: Always looking for smarter ways to analyse, visualise, and communicate data.
• Curious: Passionate about learning and understanding the business, customer behaviour, and industry trends.
• Structured Problem Solver: Able to break down complex challenges into actionable, data-driven solutions.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder's success.
• Salary Packaging and novated leasing .
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Dog-friendly office in our Sydney HQ
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.