Customer Service Officer Leisure

2 days ago

Roselands, New South Wales, Australia The City of Canterbury Bankstown Full time $55,000 - $65,000 per year

Company description:

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

Job description:

The role

We are seeking an enthusiastic Customer Service Officer Leisure & Aquatics to deliver high-quality customer experiences across our modern aquatic and leisure facilities. In this frontline, part-time role, you will be the face of CBCity's leisure centres, assisting with enquiries, sales, facility bookings, and kiosk operations. This is a great opportunity to work with a supportive team in a dynamic environment focused on community wellbeing.

Duties will include but not be limited to:


• Deliver exceptional service to patrons and resolve customer enquiries.

• Manage reception and kiosk operations, including point-of-sale and stock handling.

• Maintain presentation of public-facing areas and update promotional materials.

• Perform cash handling, reconciliations, and data entry with accuracy.

• Support membership sales, bookings, and daily administrative tasks.

• Participate in team training and assist in keeping website content current.

• Ensure safe, clean and welcoming spaces in line with Council values.

For a full list of duties, click HERE to review the position description.

You will have


• Availability to work flexible hours, including early mornings, evenings, and weekends.

• First Aid and CPR certifications.

• Proven experience delivering outstanding customer service in a public or leisure setting.

• Strong written and verbal communication skills.

• Cash handling and point-of-sale experience.

• Proficiency with basic administration and computer systems.

• Food handling certification and experience working in a kiosk or café environment.

Desirable: Certificate III in Fitness

This is a part-time role (minimum 19 hours per week). The salary range for this opportunity starts at Grade B, Step 1 pro-rata plus 12% super.

Click HERE to access salary information for all steps within the designated Grade.

What's on offer


• Work across modern aquatic and leisure facilities.

• Part-time hours with shift variety and a supportive team.

• Permanent Local Government conditions and benefits.

• Help promote health and wellness in your community.

• Access to employee wellbeing and development programs.

For more information, please contact Emily Massih - Team Leader Leisure and Aquatic Operations at

You will need to submit your application via the 'Apply' button below and create a login using your email address and upload a:

• Resume; and

• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close 7 October 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

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