Duty Manager

5 days ago

Roselands, New South Wales, Australia Lantern Club Full time $60,000 - $120,000 per year

Are you looking for the next challenge in your leadership career? Do you have a passion for customer service and developing others? Then this could be the opportunity for you

Our benefits

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

  • Above award wages and late shift penalty every day
  • A constructive team culture with a consistent focus on internal leadership development and organisational culture
  • Participation and accreditation in leadership programs such as Human Synergistics, The Leadership Circle and Values Connection
  • A scholarship program worth up to $1500 funding per year towards studies to contribute further to your career such as GMDC, MBA or Bachelor.
  • Four (4) weeks of Annual Leave with the benefit of an additional week for working 30 Sundays or Public Holidays in a year
  • Health and Wellness benefits including subsidy for fitness membership, annual flu vaccination and Employee Assistance Program
  • Free espresso coffee and soft drink
  • Discounts on food, coffee and events at Lantern Club and our four other clubs across NSW

A great opportunity

As a Duty Manager your role will involve:

  • Having the keys to the castle You'll be responsible for overseeing daily operations across the entire club and leading our team in exceptional customer service and hospitality.
  • Creating memorable experiences for our customers including problem solving complex operational issues and conflict management
  • Building relationship with our close-knit team of 20+ on site and our wider team of over 400, being an ambassador for the club's vision and values, embedding them in the everyday for our people
  • Lead the team on every shift including task allocation, organising breaks and coverage in all areas, monitoring and responding to service levels and service quality.
  • Provide leadership, coaching, development and performance feedback to all team members, including managing performance concerns, recognising exceptional performance, and supporting training and onboarding.
  • Fostering strong communication and alignment amongst the leadership team
  • Implement and champion change as part of a progressive and evolving organisation
  • Daily reporting requirements including providing insight into fluctuations in wages, wastage, stock and other cost contributors
  • Comply with the Club's policies and procedures (eg. RSA/RCG, AML/CTF, safe food handing, hygiene standards)
  • Working in a rotating roster across all operating hours
  • Project work from time to time

To succeed in this role, you will need:

  • At least 12 months experience in leading and managing diverse teams with varying levels of experience within the hospitality industry. Experience with gaming is a must.
  • Confidence to work independently and think on your feet to resolve issues and to manage tricky situations, remaining calm under pressure
  • Eagerness to get involved and learn a variety of skills across multiple areas – skills that will benefit you throughout your leadership career
  • Exceptional verbal and written communication with team and customers, including formal documentation and ability to have the 'difficult' conversations
  • Strong digital experience including Office and proficiency in industry specific software
  • Demonstrated ability to deliver agreed outcomes, targets, KPIs, both personally and for your team
  • Exhibit a caring approach with a high degree of discretion, integrity and confidentiality, and high standard of personal presentation
  • Knowledge of club operations and governing legislation
  • Flexibility and availability across the operating hours of the club (8am-4am)
  • Current RSA, RCG and ARCG certificates (required)
  • Current First Aid certificate (preferred)

Who are we?

At Lantern Club, we are committed to making a significant contribution to the quality of community life. Check out our website and learn more

Lantern Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all.

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