Customer Service Representative

Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs.

Why Work for Frameshop?

As an Australian owned and operated company, we pride ourselves on providing the highest quality products and services. A career at Frameshop is built on the foundations of our core values.

• We are customer-obsessed
• We pride ourselves on quality
• We are creative and strive to innovate
• We are leaders in our industry

Benefits of Working for Frameshop

• Fulfilling customer facing role
• Opportunity to transition to Assistant Manager
• Work in a stunning gallery and showroom
• Supportive team environment. We are one big family
• Central location in Roselands, close to public transport and shops
• Opportunity for extra weekend work
• A creative role. Opportunity to apply creativity to a customer facing role

About the Role

We are currently seeking an enthusiastic Customer Service Representative to join our team and provide exceptional service delivery to our customers both online and in our showroom based in Roselands, Sydney. This is a unique position that brings together well rounded experience in customer service, product awareness and leadership potential.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This is a true relationship based role. Key responsibilities include but are not limited to:

• Assist around the showroom floor
• Answer customer questions and provide support relating to products or services over the phone, through email or in person on our showroom floor
• Provide customers with sound advice where needed and take orders through presenting catalogues, framing samples, taking measurements and providing advice
• Attend to inbound calls providing timely and supportive customer service regarding our products and services
• Daily order checks for online and showroom orders, managing documentation and order processing
• Provide guidance to the customer service team and optimise procedure
• Attend to emails and other web-based queries which may include complaint handling
• General filing and documentation, management of customer orders, online order management and other general queries
• Liaising with production supervisors regarding customer orders within a factory environment

About You

The ideal candidate will have the following:

• Proven customer service experience preferably in a niche industry such as framing, design, gallery services, interior design or graphic design
• Ability to listen attentively and provide advice to customers through demonstrating understanding and relatability
• Demonstrated ability to prioritise customer satisfaction, resolving issues independently
• Demonstrated ability to understand in-depth product knowledge quickly and relatably
• Exceptional interpersonal and communication skills
• A high attention to detail
• Sound critical thinking and problem solving
• Ability to manage time and workload in a fast-paced environment
• A friendly and professional character. Maintains professionalism and provides confident, assured support to the customer
• Proficient in Office Technology including Microsoft Office (Word, Excel, Email)

How to apply

Apply for this role through this job board advertisement.

Frameshop is an inclusive workplace which promotes diversity in all forms. We are an Equal Employment Opportunity employer and encourage females, people with a disability and Aboriginal and Torres Strait Islander to apply for this role.

Job Types: Full-time, Permanent

Pay: $25.00 – $35.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Experience:

• customer service: 2 years (Required)

Work Location: In person