Lantern Club Duty Manager

**Are you looking for the next challenge in your leadership career? Do you have a passion for customer service and developing others? Then this could be the**opportunity for you**

**Our benefits**

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

- Above award wages and late shift penalty every day
- A constructive team culture with a consistent focus on internal leadership development and organisational culture
- Participation and accreditation in leadership programs such as Human Synergistics, The Leadership Circle and Values Connection
- A scholarship program worth up to $1500 funding per year towards studies to contribute further to your career such as GMDC, MBA or Bachelor.
- Four (4) weeks of Annual Leave with the benefit of an additional week for working 30 Sundays or Public Holidays in a year
- Health and Wellness benefits including subsidy for fitness membership, annual flu vaccination and Employee Assistance Program
- Free espresso coffee and soft drink
- Discounts on food, coffee and events at Lantern Club and our four other clubs across NSW

**A great opportunity**

As a Duty manager, your role will involve:

- Having the keys to the castle You'll be responsible for overseeing daily operations across the entire club and leading our team in exceptional customer service and hospitality.
- Creating memorable experiences for our customers including problem solving complex operational issues and conflict management
- Building relationship with our close-knit team of 20+ on site and our wider team of over 400, being an ambassador for the club's vision and values, embedding them in the everyday for our people
- Lead the team on every shift including task allocation, organising breaks and coverage in all areas, monitoring and responding to service levels and service quality.
- Provide leadership, coaching, development and performance feedback to all team members, including managing performance concerns, recognising exceptional performance, and supporting training and onboarding.
- Fostering strong communication and alignment amongst the leadership team
- Implement and champion change as part of a progressive and evolving organisation
- Daily reporting requirements including providing insight into fluctuations in wages, wastage, stock and other cost contributors
- Comply with the Club’s policies and procedures (eg. RSA/RCG, AML/CTF, safe food handing, hygiene standards)
- Working in a rotating roster across all operating hours
- Project work from time to time

**To succeed in this role, you will need**:

- At least 12 months experience in leading and managing diverse teams with varying levels of experience within the hospitality industry. Experience with gaming is a must.
- Confidence to work independently and think on your feet to resolve issues and to manage tricky situations, remaining calm under pressure
- Eagerness to get involved and learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
- Exceptional verbal and written communication with team and customers, including formal documentation and ability to have the ‘difficult’ conversations
- Strong digital experience including Office and proficiency in industry specific software
- Demonstrated ability to deliver agreed outcomes, targets, KPIs, both personally and for your team
- Exhibit a caring approach with a high degree of discretion, integrity and confidentiality, and high standard of personal presentation
- Knowledge of club operations and governing legislation
- Flexibility and availability across the operating hours of the club (8am-4am)
- Current RSA, RCG and ARCG certificates (required)
- Current First Aid certificate (preferred)

**Who are we?**

At Lantern Club, we are committed to making a significant contribution to the quality of community life. Click **HERE** to check out our website and learn more about the beautiful Lantern Club
- Lantern Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all._