Night Manager

2 weeks ago

Brisbane, Queensland, Australia Capri by Fraser Brisbane Full time $60,000 - $80,000 per year

About Us

Frasers Hospitality has a portfolio of unique, stylish and strategically located properties/hotels throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, and Capri by Fraser in Brisbane.

Frasers Hospitality is actively expanding its global presence of unique, stylish and strategically located properties in Asia, Europe, the Middle East and India; including continued growth in the Australian market. Our group currently manages a total of 140 properties, in 80 cities and over 22,800 keys worldwide.

Capri by Fraser Brisbane is the first of the Capri brand in Australia heralding the arrival of a new kind of residences. Centrally located, Capri by Fraser Brisbane comprises of 239 rooms (Deluxe Suites, Studio Executives & one-bedroom Capri Suites). 

The Role

We are looking for a passionate Night (Duty) Manager.

This is a great opportunity for an experienced Front Office Supervisor looking for the next step in their career or an established Duty Manager looking for their next new challenge whilst growing and developing their skills within the hotel industry. Our Front Office team is committed to providing a fast, friendly, courteous and efficient service, to create memorable experiences for our guests.

Some of your responsibilities will include –

  • Oversee hotel night operations of the front desk and to provide support to other operational areas as required.
  • Assist in the planning and overseeing all front of house and guest service processes from the arrival of guests to their departure in order to ensure the meeting (and exceeding) of guest needs.
  • Assist in the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
  • Ensure professional and effective lines of communication are maintained between Front Office and all other operating departments, with particular emphasis on Housekeeping and Maintenance.

About You

You will be guest focused and have previous experience in a similar role.  This role requires you to have the ability to lead and motivate your team whilst working closely with other departments to meet hotel needs. You will also have

At least 12 months experience in a Front Office supervisory position or similar role

  • Tertiary Hospitality Management qualifications – desirable
  • Responsible Service of Alcohol Certificate
  • First Aid + CPR Certification

What we offer

In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities.

We also offer discounted room rates across all our properties globally, discounted food and beverage in our Australian properties and dry cleaning of your uniform.

Applicants must be eligible to work in Australia and we will not be considering sponsorship opportunities for this particular role.

Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.

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