Part Time Night Audit

2 days ago

Brisbane, Queensland, Australia Grand Chancellor Hotels Full time $45,000 - $60,000 per year

Hotel Grand Chancellor is seeking a motivated, enthusiastic & friendly night auditor to join our front office team on a permanent basis. 4 night shifts per week, generally set days.

Responsibilities

  • Provide professional service and attention to all guest requests.
  • Attend to reception duties such as check-ins, check-outs, account settlements, guest inquiries and delivering guest items.
  • Answer / direct incoming calls from the front desk.
  • Balance Food & Beverage outlet and Front Office dockets, including city ledger accounts, credit cards, back up the system and running of the night audit reports.
  • Monitor lobby and public areas.
  • Deliver guest deliveries to guest floors.
  • Communicate with other departments in a friendly and professional manner.
  • Complete shift audit, balance cashier, ready for the morning shift handover.
  • Advise any discrepancies to Accounts and communicate with Night Manager and Front Office Manager.

Requirements

  • Previous experience in a similar Guest Services / Night Audit role.
  • Self-disciplined, self-motivated and reliable.
  • Excellent presentation and communication skills.
  • Committed to providing superior customer service.
  • Experience in handling cash and credit card transactions.
  • Knowledge of financial reporting
  • Available to work graveyard shifts from 11:00pm-7:30am 4 nights a week.

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