Duty Manager

Be Brilliant with Brisbane Marriott:

The recently refurbished Brisbane Marriott Hotel on 515 Queen Street, Brisbane QLD 4000 invites guests to experience inspired luxury in the heart of the city. The hotel's dedicated and professional associates take pride in the art of hosting and welcoming guests with genuine, warm and attentive service.

With guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel's riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves – Brisbane's newest entertainment and dining precinct.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

The Role

As the full time Night Manager, you will support the team in the smooth running of the Hotel during the night shift, and in the absence of the Night Manager take charge of the shift.  This role includes completing Reception duties, auditing of the hotel's daily transactions, preparation of daily reports, ensuring the safety and security of guests and employees, ensuring RSA laws are adhered to and overall responsibility of other departments in the hotel.

Key Responsibilities:

• Host our Guests BRILLIANTLY by welcoming all guests using a professional yet friendly manner
• Check-in/Check-out guests, answer calls from both in-house and outside guests.
• To accurately collate and audit all cashiering shifts and pass all relevant information to the Finance Department.
• To maintain the security of the Hotel, room floors, F&B outlets, guest vehicles and all hotel guests at all times, especially in the situation of fire or other natural disasters. Conduct scheduled security walks.
• Allocate and oversee the completion of the Night Auditor/Night Porter duties.
• Have a thorough working knowledge on WHS procedures, ensuring that all Night Staff on shift/site are familiar with these.
• Problems pertaining to maintenance to which you must attend include such things as; Air-conditioning failures, Electrical faults, leaks, burst pipes, water problems, refrigeration problems, etc.  If after hours, check how serious the situation is and, if necessary, call the Maintenance Staff.  Record in Duty managers Log for attention in the morning.
• Preparation and delivery of room service. Obtain training as and when being notified of any menu changes. Notify relevant HODs if the food preparation and delivery items and condiments are not pre-arranged prior.

To be Brilliant you will have:

• The role involves basic accounting and data entry, therefore computer literacy is essential
• Have fantastic time management skills with the ability to multi task and prioritise according to the hotel's daily requirements
• Accuracy and attention to detail in all areas of work
• Have experience with conflict resolution and guest complaints and the ability to create personal connections with guests
• Have excellent oral and written communication skills
• Competent with OPERA Software or similar
• Ability to effectively work independently and also part of a team
• Flexibility with working weekends
• An up to date RSA and drivers Licence
• The ability to work evening shifts 11pm – 7am over a rotating roster as per business needs
• Previous Night Audit experience an advantage

The Benefits

Marriott offers "Life. With the Works",  a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.