Customer Support Officer

Customer Care Support Officer

Short Description

ACH Group are currently recruiting a fulltime Customer Care Support Officer role based in Elizabeth, in our community services team. This role will see you providing support and enhancing customer wellbeing.

About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose led roles across home and community care, health and wellness, social experiences, residential care, retirement living, and corporate teams, our workforce deliver impact for our customers and residents.

The role:

ACH Group has a full time Customer Care Support Officer role available to provide support that enhances the quality of life of our customers based in our Northern Community Hub at Healthia.

In this role you will provide strong support to the Home Care Package team, to assist them with providing the support that enables customers to stay healthy and independent whilst remaining in their home.

What you'll do:

• Maintain contracts and billing
• Complete documentation
• Supporting the customer onboarding process
• Undertake procurement activities
• Contribute to quality and continuous improvement initiatives
• Liaise with varied internal and external stakeholders

About You

You want to make the most of your expertise by contributing to a team where your work will make a difference to an older person living in the community.

• Demonstrated experience in an administration or support role
• Strong documentation skills with intermediate/advanced computer literacy (such as the MS Office Suite and ability to use a range of databases).
• Experience that demonstrates strong collaboration with team members
• Excellent interpersonal, communication and problem-solving skills

You will need

• Hold a current driver's licence that complies with Australian licencing laws and regulations
• To care about supporting older people to live a Good Life.

It would also be helpful if you had:

• A CURRENT Police Check
• Community Aged Care experienced candidates are highly desire
• A Certificate IV in Community Services / Aged Care / Service Coordination or relevant Health Professional Qualification or equivalent experience is highly desirable

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Flexible working wherever possible
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership – Health Insurance – BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).

How to Apply: Press 'Apply' now

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

What it's like at ACH Group :

At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.